We are committed to high standards
We do all we can to ensure that fundraisers, volunteers and fundraising contractors working with us to raise funds, comply with the Code of Fundraising Practice and with this Promise
We comply with the law including those that apply to data protection, health and safety and the environment.
We are honest and open
We tell the truth and do not exaggerate.
We do what we say we are going to do.
We answer all reasonable questions about our fundraising activities and costs.
We are clear
We are clear about who we are, what we do and how your gift is used.
Where we have a promotional agreement with a commercial company, we make clear how much of the purchase price we receive.
We give a clear explanation of how you can make a gift and amend a regular commitment.
We are respectful
We respect the rights, dignities and privacy of our supporters and beneficiaries.
We will not put undue pressure on you to make a gift and if you do not want to give or wish to cease giving, we will respect your decision.
If you tell us that you don't want us to contact you in a particular way we will not do so.
We are fair and reasonable
We take care not to use any images or words that cause unjustifiable distress or offence.
We take care not to cause unreasonable nuisance or disruption.
We are accountable
If you are unhappy with anything we have done whilst fundraising, you can contact us to make a complaint.
We have a complaints procedure, a copy of which is available on the website or available on request.
If we cannot resolve your complaint, we accept the authority of the Fundraising Standards Board to make a final adjudication.