Age UK Birmingham offers a free and confidential information and advice service for people aged 50 and over, their families and carers.
About the Information & Advice Service
Our team of dedicated staff and volunteers provide free, confidential and independant information on a wide range of subjects including:
- Welfare benefits
- Consumer problems and rights
- Housing options
- Care at home
- Residential care
- Family and personal matters
- Accessing local services
We can help complete forms (e.g. Blue Badge, Housing/Council Tax Support etc. etc.), make telephone calls and write letters if needed.
If we are unable to help you, we will put you in touch with someone who can.
Accessing the service
You can contact our Information and Advice service in a number of ways.
- By phone: 0121 437 0479
- By email: firstname.lastname@example.org
- At our offices: Book an appointment or drop in to our offices in Kings Heath or Erdington.
Please do keep an eye on our Facebook page and Twitter feed for any minor changes to opening times or operational disruption:
Disability forms such as those for Attendence Allowance (AA), Personal Independence Payment (PIP) and DLA are completed by appointment only.
General Information and Advice Opening Times:
Our phone line is open Monday to Friday, 9:30am to 3:30pm - 0121 437 0479
Drop In Advice Sessions:
Kings Heath Office
Erdington Shop (office area)
Please call the General Information & Advice Line 0121 437-0479
The Onneley Centre
Please note that the Information & Advice service does not open on bank holidays. If you wish to use the drop in service it may be advisable to call us before making a special journey to check availability.
There has been a rise in unauthorised doorstep selling and other doorstep scams in the area. Check out the information guide at the Age UK (national) website for tips on protecting yourself:
Doorstep Scams information
One first step could be putting a sign in your window - you can download one to print out from Action Fraud here: