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Age UK Birmingham offers a free and confidential information and advice service for people aged 50 and over, their families and carers.

Woman helping man with advice

About the Information & Advice Service

Our team of dedicated staff and volunteers provide free, confidential and independant information on a wide range of subjects including:

  • Welfare benefits
  • Consumer problems and rights
  • Housing options
  • Health
  • Care at home
  • Residential care
  • Family and personal matters
  • Accessing local services

We can help complete forms (e.g. Blue Badge, Housing/Council Tax Support etc. etc.), make telephone calls and write letters if needed.

If we are unable to help you, we will put you in touch with someone who can. 

Accessing the service

You can contact our Information and Advice service in a number of ways.

  • By phone: 0121 437 0479
  • By email:

Please do keep an eye on our Facebook page and Twitter feed for any minor changes to opening times or operational disruption:




Disability forms such as those for Attendence Allowance (AA), Personal Independence Payment (PIP) and DLA are completed by appointment only.

General Information and Advice Opening Times:

Our phone line is open Monday to Friday, 9:30am to 1:30pm - 0121 437 0479

Please note that the Information & Advice service does not open on bank holidays. If you wish to use the drop in service it may be advisable to call us before making a special journey to check availability.

Doorstep Scams

There has been a rise in unauthorised doorstep selling and other doorstep scams in the area. Check out the information guide at the Age UK (national) website for tips on protecting yourself:
Doorstep Scams information

One first step could be putting a sign in your window - you can download one to print out from West Midlands Police here:

Window sign

Free booklets and online information

  • Read our info guides

    Age UK produces free information guides and factsheets on a wide range of topics, including home adaptations, dementia, and advice for carers. You can find a complete list of guides and factsheets on the Age UK national website.

    Age UK factsheets and info guides 

  • Find information online

    If you prefer to read information online, the Age UK national website has information and advice on many topics that apply across the country, including how to find a care home, how to avoid scams, and Power of Attorney.

    Age UK information online