You can register for support if you're frail, ill, disabled or reliant on power for medical equipment at home.

Age UK has been working with UK Power Networks (UKPN) to help them better serve their customers when there's a powercut.

UKPN owns and operates the electricity network in Buckinghamshire and delivers electricity to our area, regardless of who the electricity bill is paid to.  This means UKPN are the people to call when there is a power cut, not the electricity provider, as most people believe.
Sign up to the register
UKPN is encouraging all older people to sign up to its free Priority Services Register (PSR), which means they will be offered extra help during a power cut.
What sort of extra help?

  • a welcome pack with useful advice about preparing for a power cut
  • a 24-hour priority phone number that you can call for help and updates until your power is restored
  • regular text message updates if you text "Power" followed by your postcode to 80876
  • a home visit from UKPN staff or through their charity partnership with the British Red Cross

How to sign up for free
Call UKPN for free on 0800 169 9970


Apply online at

Still unsure about registering?
Ring Age UK Buckinghamshire's helpline and we'll guide you through it and do our best to answer your questions.

Tel  01296 431911
Monday to Friday 10.00am - 2.00pm

Further information