Information & Advice

Age UK Buckinghamshire
145 Meadowcroft
Aylesbury
Buckinghamshire
HP19 9HH
United Kingdom

Email: age@ageukbucks.org.uk
Telephone: 01296 431911

Talk to a friendly, trained adviser for free. Receive confidential and independent information, advice, and signposting on matters that affect older people.

Information & Advice

Our Information and advice service provides free, up-to-date, impartial information, advice and support on a issues of concern to older people, their families, friends and carers. Our friendly advisers can help you on topics including.

Social care information and signposting - such as finding a care home or getting some help at home, and how it's funded.
Advice on maximising your income - including free benefits checks and help with applying for benefits.
Independence at home - information on help to remain independent at home including aids and adaptations.
Where to get help for legal issues - such as wills, Power of Attorney, and how to deal with an estate.

How does the Information and Advice Service work?

You can access this service via telephone, email or by using our Web enquiry form. This is a confidential and impartial service that promotes independence and well-being by giving you the information and advice you need to make informed decisions, as well as signposting you to other relevant organisations and services.

Our Information and Advice service is in great demand and we know that it can sometimes be difficult to get through to one of our advisors when you need it most. We have undergone some improvements to our telephone system to help provide you a more convenient and seamless experience and to help avoid long wait times for a call back. You will now be offered the opportunity for your call to be transferred to our National Advice Line colleagues where your enquiry can be dealt with without delay during our busy periods or when our lines are closed.

How to access our Information and Advice Service

For local Information and Advice our lines are open 9.30-12.30 Tuesday, Wednesday and Thursday
Please call: 01296 431911
Email: age@ageukbucks.org.uk
or visit the Contact Us page on our website.

Information and Advice is available 8am - 7pm daily including weekends and bank holidays, via support from Age UK’s national helpline.

https://www.ageuk.org.uk/buckinghamshire/about-us/contact-us/

Age UK Guides and Factsheets

Age UK National produces free information guides and factsheets on a wide range of topics, including home adaptations, dementia, and advice for carers. You can find a complete list of guides and factsheets on the Age UK national website.
You can also contact the Age UK National advice line. Open 8am-7pm, 365 days a year - 0800 678 1602

https://www.ageuk.org.uk/services/information-advice/guides-and-factsheets/

Are you interested in volunteering for this service?

Click on the link below to find out more and apply to be a First Contact volunteer!

First Contact Volunteering