Age UK Cambridgeshire and Peterborough uses cookies to ensure that we give you the best experience. By continuing to use this site, you are agreeing to our policy. To read more about how we use cookies and how you can control them. how we use cookies and find out how you can change your browser’s cookie settings.
Skip to content

This Privacy Policy applies to Age UK Cambridgeshire and Peterborough and its trading and other associated companies where applicable (together "Age UK Cambridgeshire and Peterborough Group").
Age UK Cambridgeshire and Peterborough Group is committed to protecting and respecting your privacy and security. Whenever you provide us with your personal information via our website "Site(s)", we will treat that information in accordance with this policy, our terms and conditions and current UK Data Protection legislation. By using the Site and any services we offer via our Site, you are agreeing to be bound by this policy.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
This policy may change from time to time, so please check this page periodically.
Age UK Cambridgeshire and Peterborough is a charitable incorporated organisation registered with the Charity Commission for England and Wales with registered charity no.1165856.

Our registered address is:

L24, South Fens Business Centre, Fenton Way, Chatteris, PE16 6TT
Telephone: 0300 666 9860


Cookies are tiny software files that are stored on a computer or mobile device when an individual visits a website. Cookies allow websites to recognise that a user on an individual computer has previously visited the site. The cookies save some information about that user for when they access the site again in the future. You can find out what cookies
the Age UK Cambridgeshire and Peterborough website use in the table

For more information about the different types of cookie, visit the About
Cookies website.

Cookie Purpose

UserSetting This functional cookie remembers the individual's
colour and location preferences so that next time
they use the site these are displayed rather than
the sites default settings.

ASP.Net_SessionId When you access this website a cookie is
generated with a unique session ID. This cookie
will expire when the browser is closed.

vidi This cookie enables Age UK's Intellitracker
software that helps us analyse information such
as visitor numbers and browser usage so we can
continue to improve your experience of our

The information in this cookie is used to track the
activities of individuals who have visited this site
via third-party websites.
__utma / __utmb /
__utmc / __utmz

Age UK uses a tool called Google Analytics to
give us statistical data on the performance of our
website. These cookies are placed by Google

Data Protection

Age UK Cambridgeshire and Peterborough would like to keep in touch
with you to let you know about the vital work we do for older people, our
products and services. Data protection law requires us to rely on one or
more lawful grounds to process your personal information. Where you
have provided specific consent to us using your personal information in
a certain way, such as to send you email, text and/or telephone
marketing, is considered to be relevant grounds. You can unsubscribe
from these communications at any time.

If you do not wish to continue receiving information from us or carefully
selected third parties please email us or telephone us using the contact
details on our web site.

Occasionally, we may share your data with other organisations that we
work with. We will usually inform you (before collecting your data) if we
intend to share your data with any third party. You can exercise your
right to prevent such processing by ticking (or not ticking where
applicable) certain boxes on the forms we use to collect your data. In
some cases, verbal consent may be sought, particularly if contact is
made over the telephone. You can also exercise your right to ask us to
stop processing your data in this way at any time by contacting us
at or calling 0300 666 9860

Age UK Cambridgeshire and Peterborough and a number of its trading
and associated companies are registered as a Data Controller with the
Information Commissioner. Age UK Cambridgeshire and
Peterborough is the Data Controller for the purposes of collecting your
information on our Site(s).

1. What personal information is collected from you?

When you visit this website we collect various personal information
which may include your name, address, contact details, IP address, and
information regarding what pages are accessed and when. If you make
a donation online or purchase a product from us, your card information is
collected by our partner organisations Virgin Money Giving or Barclays
Merchant Services, who specialise in the secure online capture and
processing of credit/debit card transactions, but is not held by us. If you
supply such information we are legally bound by General Data
Protection Regulation (GDPR) which forms part of the data protection
regime in the UK, together with the Data Protection Act 2018 (DPA

2. How your information is used?

We may use this information in the following ways:

 to provide you with the services, products or information you asked
 to process orders submitted by you;
 to carry out our obligations arising from any contracts entered into
by you and us;
 to verify your identity;
 to seek your views or comments on the services we provide;
 to notify you of changes to our services;
 to improve our services or marketing;
 to send communications which you have requested and that may
be of interest to you.

These may include information about campaigns, appeals, other
fundraising activities, promotions of our associated companies goods
and services.

3. How long is your information kept for?

We keep your information for no longer than is necessary for the
purposes it was collected for. The length of time we retain your personal
information for is determined by operational and legal considerations.
For example, we are legally required to hold some types of information
to fulfil our statutory and regulatory obligations (e.g. health/safety and
tax/accounting purposes). Please refer to our Record Keeping Policy.
We review our retention periods on a regular basis.

3. Who has access to your information?

We are committed to protecting the personal data of our supporters,
customers and members. Any details you give us will be held in
accordance with the GDPR. Age UK Cambridgeshire and
Peterborough (including its associated and subsidiary companies) is the
sole owner of the information collected on this website. We will not sell,
share, or rent this information to third parties, unless we have your
explicit permission to do so, or we are required to do so by law, for
example, by a court order or for the purposes of prevention of fraud or
other crime. Where you have given us permission we may contact you
about other services and products or pass your details to similar

4. How you can access, update or delete your information

You have a choice about whether or not you wish to receive information
from us. If you do not want to receive direct marketing communications
from us about the vital work we do for older people and the exciting
products and services you can buy, then you can select your choices by
ticking the relevant boxes on the form used to collect your information.
The accuracy of your information is important to us. We are working on
ways to make it easier for you to review and correct the information that
we hold about you. In the meantime, if you change email address, or any
of the other information we hold is inaccurate or out of date, please
email us here, or write to us at our head office above. You have the right
to ask for a copy of the information Age UK Cambridgeshire and
Peterborough holds about you (we may charge £10 for information
requests to cover our costs in providing you with details of the
information we hold about you). You may ask us to delete some or all of
your personal information and in certain cases, and subject to certain
exceptions, we will do so as far as we are required to.
We’re committed to putting you in control of your data so if you would
like to change your preferences (including to tell us that you don’t want
to be contacted) at any time you can do so at:

5. Keeping your information safe

When you give us personal information, we take steps to ensure that it is
treated securely. Any sensitive information (such as credit or debit card
details) is encrypted and protected with the following software 128 Bit
encryption on SSL.
When you are on a secure page, a lock icon will appear on the bottom of
web browsers such as Microsoft Internet Explorer.
Non-sensitive details (your email address etc.) are transmitted normally
over the Internet, and this can never be guaranteed to be 100% secure.
As a result, while we strive to protect your personal information, Age
UK Cambridgeshire and Peterborough Group cannot guarantee the
security of any information you transmit to us, and you do so at your own
risk. Once we receive your information, we make our best effort to
ensure its security on our systems. Where we have given (or where you
have chosen) a password which enables you to access certain parts of
our Sites, you are responsible for keeping this password confidential.
We ask you not to share your password with anyone.

6. Stipulations regarding use of the discussion boards

Any communication or material that you transmit to, or post on, any
public area of this website including, but not limited to, any data,
questions, comments, suggestions, reviews, or the like, is, and will be
treated as, non-confidential and non-proprietary information. When
entering the discussion forum, you agree not to publish, post,
disseminate distribute or otherwise transmit any defamatory, offensive,
infringing, indecent or otherwise unlawful or objectionable material or

Age UK Cambridgeshire and Peterborough Group will not be
responsible for the posting by any user of any defamatory, obscene or
otherwise unlawful material. Age UK Cambridgeshire and
Peterborough Group has the right to remove any material or posting you
make on this website at its discretion.

7. What happens when visitors link to another site?

Our website may contain links to other websites. This privacy policy
applies only to our website‚ so visitors should always be aware when
they are moving to another site and read the privacy statement of any
site which collects personal information. We cannot be responsible for
the privacy policies and practices of other sites even if you access them
using links from our Site.

We do not pass on any personal information about our visitors to any
other site. In addition, if you linked to this website from a third party site,
we cannot be responsible for the privacy policies and practices of the
owners and operators of that third party site and recommend that you
check the policy of that third party site and contact the owner or operator
if you have any concerns or questions.

8. 16 or Under

If you are aged 16 or under‚ please get your parent/guardian's
permission beforehand whenever you provide personal information to
the Site. Users without this consent are not allowed to provide us with
personal information.

9. Contact us

If at any time you would like to contact us with your views about our
privacy practices, or with any enquiry relating to your personal
information, you can do so through the "contact us" link on our website.

10. Transferring your information outside of Europe

As part of the services offered to you through this website, the
information which you provide to us may be transferred to countries
outside the European Economic Area("EEA"). By way of example, this
may happen if any of our servers are from time to time located in a
country outside of the EEA. These countries may not have similar data
protection laws to the UK. By submitting your personal data, you are
agreeing to this transfer, storing or processing. If we transfer your
information outside of the EEA in this way, we will take steps with the
aim of ensuring that your privacy rights continue to be protected as
outlined in this privacy policy.
If you use our services while you are outside the EEA, your information
may be transferred outside the EEA in order to provide you with those
We keep this policy under regular review. This policy was last updated in
November 2018