Care Navigation Administrator
Care Navigation Service Admin - Client Feedback
Introduction
Age UK Camden is an independent voluntary organisation working to enhance the quality of life for older people living in the borough of Camden. We are predominately a front-line service delivery organisation. Our Care Navigation Service and Social Prescribing Service aims to help people living with long term health conditions to access appropriate services.
Role Outline:
We are looking for volunteers to help us gather feedback on the Care Navigation and Social Prescribing Service.
Tasks will include:
- Using a predesigned questionnaire online and contacting a selection of clients via phone, who have used the service to gather feedback of their experience.
- Upload responses and records to Survey Monkey.
- Notify Care Navigator manager of any concerns, questions or issues that come up during the feedback conversation.
- All tasks must be carried out in accordance with Age UK Camden’s policies and procedures.
Personal qualities most suited to the role
- Good communication skills – confidence in engaging with people over the phone is important.
- Be IT literate/Good level of IT skills – the role will involve accessing an online survey, using e-mails, databases and search engines. Training on using Charitylog and using Office 365 will be provided.
- Interest in engaging with people.
- Patient and sensitive
- Requirement to undertake induction training and follow guidelines and policies of Age UK Camden
Time Commitment
- Weekly either half a day or one full day (Monday – Friday) – flexibility
If you are interested, we will ask you to:
- Complete the Application Form
- Informal meeting
- DBS check
- Attend organisation Induction
- Complete online courses in Safeguarding Adults and Data Awareness
Ongoing Support provided by the manager of the service