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We can help you with all manner of queries, from benefits advice, housing matters or disputes with companies, we’re happy to help in any way we can.

Our free information and advice service is available to anyone aged 50+, their families and friends, professionals and carers.

Funded through the Big Lottery, Reaching Communities, our Cheshire East Later Life Support Network keeps accurate and up-to-date information on a wide range of issues such as housing, health and care, money matters, leisure and social activities and most other things that can affect your quality of life.

We can help with completing forms or taking action on your behalf with organisations with which you have a problem or you can access our free and confidential counselling sessions.

As well as all of this, we also offer specialist advice sessions each month on:

  • Tax help
  • Benefit entitlement checks and help with claiming
  • Wills, inheritance and needs such as power of attorney and related matters

Anything you discuss with us is treated in the strictest confidence whether it is over the phone, in person at our advice centre, at a community venue or during a home visit.

We have a team of expert advisers and volunteers who will give you information that is accurate and up to date. If we can’t help, we’ll point you in the direction of someone who can.


Now more than ever, you need to be aware of the financial help and support that is available and that you may be entitled to receive.

Our Benefits Information Surgery has helped thousands of older people and their families to claim additional benefits that they were unaware of previously. Our advisers will assess your financial situation and offer support so that you can live independently in your own home for longer.

You could be missing out on additional income or paying more than you should for services so call now and book an appointment today.

When and where to get your free, confidential, personalised benefit information

Appointments are available between 10:00am until 12:00pm every Thursday at New Horizon Centre, Henderson Street, Macclesfield. SK11 6RA.

What does it cost?

This service is free, however, as 90% of the benefit claims we make on behalf of older people are successful, we welcome donations.


Counselling allows you to take time out each week and talk to a trained listener in confidence about feelings or problems that you find difficult to discuss with a friend or relative.

Our counsellors are in the latter part of their training and donate their time and skills to helping people just like you. They will not judge you or tell you what to do but simply listen and help you explore your feelings in a safe place. It may help you to put things in to perspective or to come to terms with difficult emotions, decisions or issues.

The number of sessions you have depends on how long you need so book an appointment now and you could be on your way to feeling better sooner than you think.

When and where to get the help you need

Appointments available between 2:00pm until 4:00pm every Friday at New Horizon Centre, Henderson Street, Macclesfield. SK11 6RA.

What does it cost

This service is free, however, we welcome donations to cover the cost of the room hire.


Factsheets and guides

Our self-help information guides are short and easy to digest, giving a comprehensive overview of the relevant topic. Information sheets and factsheets are longer with more detail, and are aimed at professionals.

View a list of all our factsheets and guides


Wills advice surgery

A solicitor or legal executive who is donating their services free of charge conducts our monthly Wills Advice Surgery.

The advisor can explain what a will is, why you need one and give general advice on what you should consider when making a will and administering your estate.

Following your private session, you should have a better understanding of the law relating to wills so that you can make an informed decision about accessing further legal advice.

Making a will can bring great peace of mind, take the first step by booking an appointment with us today.

When and where to get advice about wills

Appointments available on the first Wednesday of each month at New Horizon Centre, Henderson Street, Macclesfield. SK11 6RA.

What does it cost

This service is free, however, we welcome donations to cover the cost of the room hire.


Interesting in knowing more about Information and Advice ?

To book an appointment with our information and advice team, please contact us between 10:00am and 4:00pm, Monday to Friday.