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We can help you with all manner of queries, from benefits advice, housing matters or disputes with companies, we’re happy to help in any way we can.

Our free information and advice service is available to anyone aged 50+, their families and friends, professionals and carers.

The service keeps accurate and up-to-date information on a wide range of issues such as housing, health and care, money matters, leisure and social activities and most other things that can affect your quality of life.

We can help with completing forms or taking action on your behalf with organisations with which you have a problem or you can access our free and confidential counselling sessions.

Anything you discuss with us is treated in the strictest confidence whether it is over the phone, in person at our advice centre, at a community venue or during a home visit.

We have a team of expert advisers and volunteers who will give you information that is accurate and up to date. If we can’t help, we’ll point you in the direction of someone who can.


Now more than ever, you need to be aware of the financial help and support that is available and that you may be entitled to receive.

Our Benefits Information Surgery has helped thousands of older people and their families to claim additional benefits that they were unaware of previously. Our advisers will assess your financial situation and offer support so that you can live independently in your own home for longer.

You could be missing out on additional income or paying more than you should for services so call now and book an appointment today.

Please note that benefit advice is only available to people who are of state pension age.

What does it cost?

This service is free, however, as 90% of the benefit claims we make on behalf of older people are successful, we welcome donations.


Factsheets and guides

Our self-help information guides are short and easy to digest, giving a comprehensive overview of the relevant topic. Information sheets and factsheets are longer with more detail, and are aimed at professionals.

View a list of all our factsheets and guides

Wills advice surgery

Interesting in knowing more about Information and Advice ?

To book an appointment with our information and advice team, please contact us between 10:00am and 4:00pm, Monday to Friday.


Information and Advice Downloads