Welfare Benefits Advisor

Job Purpose  

• To provide accurate advice to older people on their eligibility for claiming welfare benefits such as Pension Credit and Attendance Allowance,
• To give appropriate levels of support to complete benefits forms, make claims and maximise their income,
• To provide free impartial and confidential advice to older people, their carers or families on a wide range of other issues.

Main Duties  

• Providing knowledgeable and accurate information to clients in person at Age UK Doncaster venues, virtually, by phone, email or home visit according to client need,
• Keeping up to date on relevant changes in the law, policies and procedures, both locally and nationally, and as they apply to and affect older people and their carers,
• Providing and maintaining statistical information and case records as requested by the Team Leader or Senior Leadership Team, maintaining client records accurately and in an orderly manner while maintaining confidentiality at all times,
• Liaising with other internal departments, external organisations and service providers and maintaining professional working relationships,
• To provide occasional cover for other team members including our Helpline,
• Attending Information & Advice network meetings and training,
• To make effective referrals and/or signposting to other agencies as appropriate,
• Carrying out any other reasonable duties which may be required within the job role.

Salary: £21,500 to £23,000 Full Time Equivalent dependent on experience

Hours: 21 hours per week over three days, additional hours may be considered 

Benefits:     

• Flexible working opportunities within the scope of service delivery,
• Access to counselling, legal, financial and wellbeing advice for you and some family members through our Health Assured Employee Assistance Programme,
• Company sick pay,
• Automatic enrollment into the workplace pension scheme at 3% employer contribution,
• Starting annual leave entitlement of 23 days plus bank holidays for FTE.

If you are interested in having an informal conversation about the role, please contact admin@ageukdoncaster.org.uk and request to schedule a meeting with Lynne or Heather.