Supporting people with a diagnosis of dementia and their carers. Helping them through a single point of referral to find services available to support them without the anxious and often frustrating process of multiple assessments.
Diagnosis is a difficult time for someone and it can feel that people have no one to support them. The Care Navigators are there to help people with dementia and their carer's following a diagnosis of dementia or prior to a diagnosis being made.
Personalised professional support
The navigators work closely with Health and Social Care professionals in order that all needs and wishes are considered as part of the overarching guidance and support, enabling each individual to meet their own personal plans.
Customer journey through referral
After a referral is received, the navigator will make initial contact with the individual by phone and arrange to meet both the person with dementia and their carer's at the memory clinic or in their own home.
They will talk to the person with dementia and their carer's about the things that matter most to them and how these can be achieved.
The Navigator will assess and develop a support plan based on the person with dementia and carer's own goals and aims alongside input from Health and Adult Social Care, these will be focused on short, medium and long term goals.
If required the navigator will arrange and facilitate access to other support and services including befriending and voluntary sector services.
This is a short term intervention of up to 3 months helping people through the initial process of accessing support.
A Key part of the Memory Care Navigator's role is to raise awareness of dementia in a communities enabling people to live well with dementia in partnership with their community.