Deputy Head of Retail

About Us

Age UK Leicester Shire & Rutland is more than a Charity we are a lifeline to older people in our local communities. As part of our mission to support older people in their everyday lives, we provide a range of services, including our shops.

We rely on the generosity of donors, volunteers, and our loyal customers to help us fund our important work. Our charity shops play a vital role in raising the funds needed to support our mission and help make a real difference.

Make a difference through retail

Are you an experienced and passionate retail leader looking for a meaningful role? Join Age UK Leicester Shire & Rutland and play a key role in driving the success of our retail operations

About the role

As Deputy Head of Retail, you will work closely with the Head of Retail to lead and manage our charity shops. You’ll support the development and execution of retail strategies, drive income and growth, ensuring an exceptional experience for customers, volunteers, and staff alike.

This is a dynamic and varied role, combining strategic thinking with hands-on operational support. You’ll lead on key projects, manage performance, and act as a key point of contact for retail managers across our charity.

Key responsibilities

Support the Head of Retail in delivering the overall retail strategy and business plan
Support Managers and Deputy Managers to meet income and targets
Oversee the implementation of retail standards and ensure shops maintain high levels of presentation and compliance
Drive innovation in visual merchandising, stock generation, and community engagement
Lead on specific projects such as retail campaigns, promotions, relocation of premises, and setting up new shops
Develop and mentor shop staff and volunteers to ensure high performance and engagement
Monitor and analyse sales data to identify opportunities for growth and improvement
Act as an ambassador for the charity, ensuring our values are embedded across the retail team
Ability to travel using your own vehicle gaining business insurance

About you

We’re looking for someone with:

Proven experience in multi-site retail management, ideally in the charity sector
Strong leadership and team development skills
Excellent commercial acumen and a track record of delivering sales growth
Experience managing budgets and analysing financial data
A collaborative, can-do attitude with the ability to inspire and motivate
Commitment to the values and mission of Age UK Leicestershire & Rutland

What we offer

A supportive, values-driven working environment
Competitive salary
Health Care plan
Pension Scheme
Life Insurance
Attractive holiday scheme
Charity discounts including Blue Light Card etc

To apply

If you're an enthusiastic and reliable individual with a passion for retail and charity work, we'd love to hear from you. Please submit your CV along with a cover letter outlining your experience and motivation for applying.

For more information, contact tara.goacher@ageukleics.org.uk

Hours : 30 hours over 4 full days with flexibility over 6 days on a rota.

Salary: Competitive

Contract: Permanent

Closing Date: 23/05/2025
Interview Date: TBC

Age UK Leicestershire & Rutland is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees

Download the job description

Download the terms and conditions

Download the person specification