Deputy Retail Manager

Deputy Retail Manager – Age UK Leicester Shire & Rutland

About Us: Age UK Leicester Shire & Rutland is more than a Charity we are a lifeline to older people in our local communities. As part of our mission to support older people in their everyday lives, we provide a wide range of amazing services, including our shops.

We rely on the generosity of donors, volunteers, and our loyal customers to help us fund our important work. Our charity shops play a vital role in raising the funds needed to support our mission

We’re seeking a Deputy Retail Manager to join our dynamic team and help manage our Loughborough Bookshop, with all proceeds directly funding vital community programs.

Role Overview:

As the Deputy Retail Manager, you will be an essential part of the management team, assisting the Retail Manager in overseeing the day-to-day operation of the store. You will play a key role in driving the shop's performance, enhancing the customer experience, and ensuring that the store runs efficiently and profitably. You will also support a team of volunteers.

Key Responsibilities:

Operations Management: Assist in managing all aspects of store operations, including stock management, visual merchandising, and maintaining high store standards.
Customer Experience: Ensure customers receive exceptional service by leading by example and implementing best practices in customer interaction.
Sales & Performance: Assist in achieving and exceeding financial targets
Health & Safety Compliance: Ensure that the store complies with health and safety regulations and company policies.
Inventory Control: Support inventory management, including stock replenishment, stock audits, and stocktaking.
Problem Solving: Address and resolve operational issues or customer concerns promptly and professionally.

Skills & Experience:

Previous retail management experience, ideally from a bookshop, or have a passion for literature.
Strong leadership and team management skills with the ability to motivate and inspire a group of volunteers.
Excellent communication and interpersonal skills.
A customer-focused approach with the ability to create a positive shopping experience.
Ability to manage multiple tasks, prioritise effectively, and solve problems under pressure.
Knowledge of retail operations, stock management, and health and safety standards.
A proactive and adaptable attitude with a passion for retail and customer service.

Why Join Us?

Make a Difference: Your work will directly impact the success of the charity, helping to fund life-changing projects and initiatives in our community.
Career Growth: Opportunities for professional and career development.
Friendly Environment: Being part of a supportive, passionate team that shares your commitment to making a positive impact.
Employee Benefits: Competitive salary, holiday allowance, and other employee benefits.

How to Apply:

Are you a passionate, driven individual with a proven track record within the retail sector. We would love to hear from you. Please send your CV and a cover letter outlining your experience and why you would be a great fit for this role to jobs@ageukleics.org.uk

Hours : 22.5 flexible over 6 days, including bank holidays and some Sunday working

Salary: £14,324.98 per annum - £12.21 per hour

Contract: Permanent

Closing Date: 29/09/025

Interview Date: TBC

Age UK Leicestershire & Rutland is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees.

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