Information and Advice Worker

Age UK Leicester Shire & Rutland: Information and Advice Worker

Fixed-term contract until 2026

About the Role
We are looking for a compassionate and proactive Information and Advice worker to join our team as part of the Moving Forward with Confidence Project. This rewarding role is focused on providing personalised and holistic support to older people living locally, helping them to make informed decisions and improve their quality of life.

Key Responsibilities

Deliver tailored advice and information to older individuals on a wide range of issues, including:
- Benefits
- Adult social care services
- Housing options
- Charitable grants
- Local support services and community resources
Support clients in accessing the services and financial help they are entitled to
Maintain up-to-date knowledge of relevant legislation, policy, and local service provision
Build strong relationships with partner organisations and referral agencies
Record and monitor client interactions and outcomes in line with project requirements

About You

We’re looking for someone with:

Experience in delivering advice or support services to older people or vulnerable groups
Strong knowledge of welfare benefits, social care, housing, and community resources, Care Act 2014 Adult social care, and local services
Excellent communication and interpersonal skills
A client-focused and empathetic approach
Good IT and record-keeping skills
Ability to work both independently and as part of a team
Ability to listen and problem solve
Manage time effectively, being flexible around people's needs
Have empathy with a non-judgmental approach
Ability to work under some challenging situations
Use of a car for work purposes, with valid business insurance, is required.

Why Join Us?

Make a Difference: Your work will directly impact the success of the charity, helping to fund life-changing projects and initiatives in our community.
Career Growth: Opportunities for professional and career development.
Friendly Environment: Being part of a supportive, passionate team that shares your commitment to making a positive impact.
Employee Benefits: Competitive salary, holiday allowance, car parking space, Health care plan, and other employee benefits.

Hours: 30 hours per week

Salary: £22,056.48 per annum

Contract: Fixed term – April 2026

Closing Date: 29/07/2025

Interview Date: TBC

How to Apply:

If you are passionate about supporting older people and have the skills and experience to contribute to our service, we would love to hear from you. Please submit an application form or your CV with a cover letter outlining your experience and suitability for the role to : tara.goacher@ageukleics.org.uk

Age UK Leicestershire & Rutland is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees.

Download the job description

Download the terms and conditions

Download the person specification