Retail Manager – Ashby

Job Title: Retail Manager – Ashby

About Us:

Age UK Leicester Shire & Rutland is more than a Charity, we are a lifeline to older people in our local communities. As part of our mission to support older people in their everyday lives, we provide a range of services, including our shops.

We rely on the generosity of donors, volunteers, and our loyal customers to help us fund our important work. Our charity shops play a vital role in raising the funds needed to support our mission, and we’re looking for an enthusiastic and motivated Retail Manager to join our team and help make a real difference.

Job Summary:

We are seeking an experienced and dynamic Retail Manager to oversee the day-to-day operations of our Ashby shop. The successful candidate will be responsible for managing all aspects of the shop, including leading a team of volunteers and staff, overseeing stock management, sales, and customer service, and achieving sales targets to maximise income for the charity.

Key Responsibilities:

Staff & Volunteer Management: Lead, inspire, and manage a team of volunteers and staff to ensure smooth shop operations. Provide training, motivation, and support to ensure high customer service and engagement levels.
Stock & Inventory Management: Oversee the receipt, sorting, pricing, and display of donated items. Ensure that stock is rotated and displayed attractively to maximize sales.
Sales & Targets: Achieve sales targets, monitor performance, and implement strategies to drive sales. Handle cash, tills, and bank deposits following charity procedures.
Customer Service: Provide excellent customer service to all shoppers, ensuring they have a positive shopping experience. Deal with customer inquiries and complaints professionally and courteously.
Health & Safety & Compliance: Ensure the shop complies with all health and safety regulations, as well as the charity's policies and procedures, including the safeguarding for staff and customers.

Key Skills & Experience:

Previous experience in retail management or a similar role.
Experience in volunteer management is highly desirable.
Strong customer service skills with the ability to engage with a diverse group of people.
Ability to work to and achieve financial targets.
Organisational and time-management skills with attention to detail.
Knowledge of retail stock management and visual merchandising.
A positive attitude and enthusiasm for working in a charity environment.

How to Apply:

If you are a motivated and customer-focused individual who is looking to make a real difference, we would love to hear from you. Please send your CV/Application form with a cover letter outlining your experience and suitability for the role.

Hours : 37.5 including alternate Saturdays/Sundays and bank holidays

Salary: £24,969.97 per annum

Contract: Permanent

Closing Date: 09/07/2025

Interview Date: TBC

Age UK Leicestershire & Rutland is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees.

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