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If you have difficulty getting out and about because of age, disability or rural isolation - or you cannot use conventional public transport or have problems doing so, our service for individuals and groups can help you live and travel as independently as possible.

Two of our Minibus Drivers standing and smiling in front of one of our minibuses

Our wheelchair-accessible minibuses and car driver scheme can take you to Age UK Day Care Centres, lunch clubs, shopping, appointments and other activities.

How can this service help me?

We provide wheelchair accessible transport services, delivering a safe and comfortable journey throughout the City and County. Our wheelchair accessible minibus service uses adapted minibuses to provide a safe journey for those that need to travel in their wheelchair, have limited mobility or need a larger vehicle for a group outing. All accessible minibuses are fitted with a tail lift for easy access, so no steps to climb. We also offer a social car scheme for individual car journeys

Where is it available?

Our fleet of wheelchair accessible minibuses are based throughout the City and County areas including Rutland. We have a range of 8 seater vehicles through to 15 seater minibuses. All minibuses come with a trained driver.

Our car scheme service helps provide individuals with transport throughout the City and County areas.

Is this service free?

Charges apply for the use of our transport services and these very much depend on your circumstances and the type of transport required.

For full details of the charges for our wheelchair accessible minibus service, please contact us on 0116 299 2248 or email us at

For our car scheme service please call 0800 334 5234 or e mail

If you're referred to hospital or other NHS premises for specialist NHS treatment or diagnostic tests by your doctor, dentist or another health professional, you may be able to claim a refund of reasonable travel costs under the Healthcare Travel Costs Scheme (HTCS). For more information please contact “NHS Help with Health Costs” 0300 330 1343 or find out more here.

How can I access this service?

For more information on accessing our Transport Services please call 0116 299 2248 or email 

The transport office is open from 8.30am – 4.30pm Monday to Friday.

The Transport Team

Our team of minibus drivers have received training in: First Aid, Health & Safety, Safeguarding, Equality and Diversity, Dementia Awareness, Manual Handling of people, and Vehicle training. They are also experienced in providing care support including medication, hoisting and assisting people in wheelchairs or with a disability.

Alternative Transport Services

Need help getting around? “Choose how you move” has some great links for alternative community transport, Shopmobilty, bus timetables and more at

We are a proud member of the Community Transport Association UK

Further Information

Our Transport Services Leaflet provides more information on this service.