"Age UK London is working to improve the quality of life and enhance the status and influence of older people in London".
It is our policy to maintain a quality system designed to meet our quality objectives relating to the people who use our services and to review and improve our systems and processes, in order to uphold the BS EN ISO 9001:2015 registration in recognition of our Quality Management standards in place.
This Quality Manual and the Business Plan together define our quality objectives and top line management responsibilities.
All training that personnel receive emphasises an understanding of quality and its impact on client satisfaction. Client satisfaction is an essential part of the quality process.
To ensure the organisation maintains its awareness for continuous improvement, the quality system is regularly reviewed and is subject to annual audit.
The requirements of the organisation’s quality system including our training programme are mandatory. Accordingly, directors and employees have agreed to comply with it. (Quality Policy. v.2.2)