Money Matters helps people to manage their personal finances so they are able to remain independent for as long as possible.

Calculator and writing padHow Money Matters helps

Many people find that money worries can become a burden. The demands of keeping up with paper work from banks, building societies, landlords, benefits claims and council taxes can become too much to cope with. 

A Money Matters volunteer could help make dealing with your finances easier.

It is up to each individual to decide how much assistance they would like. If a Money Matters volunteer cannot help with something, they will always try to find someone else who can.

Age UK Norfolk recruits and trains volunteers to support people in their own home or living in a Care Home. All Money Matters volunteers are vetted and Disclosure and Barring Service (DBS) checked. Volunteers can assist with the
day-to-day management of finances and help people
to keep control of their money.

Getting assistance

All people receiving assistance from Money Matters are referred via Norfolk County Council Community Services. If you are an older person or disabled or have a sensory impairment and find managing your affairs increasingly difficult, Age UK Norfolk may be able to arrange for a Money Matters volunteer to visit you.


Can you spare a few hours a week to volunteer for Money Matters? Do you have some basic experience of handling household finances and could spare time to help people to stay independent? If you would like to find out more, please contact us on 01603 785 210 or visit our volunteering page.

Money Matters is funded by Norfolk County Council Community Services.

Age UK Norfolk Advice Line
Telephone: 0300 500 1217

Age UK Norfolk Advice Line

Telephone: 0300 500 1217

Watch our film

Watch the video below to see how Money Matters is making a difference to people's lives:

 Over The Hill? Norfolk Money Matters from  Rural Media on Vimeo.

Read video transcript (Word document 33.5 KB)

Download our Money Matters leaflet (PDF)