Whatever age, everyone has a right to expect good services from the NHS and to have any concerns about the NHS treatment they receive listened to and properly dealt with.

An advocate helping with a complaintThe NHS Complaints Advocacy Service is available to anyone who is unhappy with the service they have received from the NHS, including services or treatment provided by a doctor, dentist, hospital, ambulance service, pharmacist, optician or mental health service.

The service is free, confidential and completely independent of the NHS.

The NHS Complaints Advocacy Service is here to make the NHS complaints process clearer and to provide support for people who 

are making, or thinking of making, a complaint about their NHS
care or treatment.

Who are we?

In Norfolk, the NHS Complaints Advocacy service is provided by a partnership of Age UK Norfolk, Equal Lives, Norfolk RCC and POhWER and funded by Norfolk County Council.

How can we help?

Our advocates can help you to make a complaint and support you through the NHS complaints process. This can include explaining your options and supporting you with things like writing a complaint letter, attending a complaint meeting or signposting to other organisations if appropriate.

You can also make an NHS complaint on someone else's behalf.

Whilst many of us don’t like complaining, the complaints process not only helps to resolve issues you or those close to you have faced, it is also an important way to help improve the NHS care in Norfolk.

To talk to one of the team call 0300 456 2370

For more information about the service visit:

www.pohwer.net/our-services/nhs-complaints-advocacy

Download our NHS Complaints Advocacy leaflet (PDF)