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Our confidential free information and advice service is available to anyone aged 50 or over, their family, carers or professionals.

"The service that Age UK Norfolk provides is excellent. I needed advice regarding the future for my mum who has Alzheimers. I spoke to Sarah who was extremely helpful and compassionate. There are so many issues concerning people who are elderly making it difficult to know who to go to for what. Age UK Norfolk has all the information in one place so can advise what to do."

Information and Advice Service User

Contact Us

Our helpline is open 10am - 4pm Monday to Friday. Call us on 0300 500 1217 or email us at

Our experienced Age UK Norfolk advisers can help you plan for later life on a wide range of subjects, including:

Benefits and Entitlements

  • Benefit entitlements check
  • Support in claiming benefits

Funding and Grants

  • Help with grants

Lasting Power of Attorney

  • Assisting you to complete forms and registration

Social Care Assessment

  • Eligibility

Paying for care and support 

Local Services and Support

  • Clubs and groups
  • Transport

Norfolk Advocacy

  • Our general advocacy service provides support for people over 50 who are most vulnerable or in vulnerable situations to make informed decisions affecting their lives. We ensure that you have a voice that other people listen to, and that you do not experience any inequality or discrimination.
  • Our Money Matters service assists over 65s with the day to day management of household finances and paperwork.
  • Our bereavement advocacy service provides support to people over 50 who are recently bereaved. Our service offers practical help and support to a person in later life who has no family or friends who are able to assist them. This may include support such as identifying who to notify, any bereavement benefit entitlements and ‘check in’ phone calls.

Download our Advocacy Referral Form

NHS Complaints

We also support you if you are over 60 and making, or thinking of making, a complaint about NHS services or treatment. This service is completely independent of the NHS.

Our Information and Advice service is free. We welcome the support of volunteers and donations to help us continue running this free service.

Care Navigator 

The role of the Care Navigator service is to provide support to Individuals over the age of 75 living in West Norfolk area who either have or are at risk of developing high health or social care needs.

The focus of the role is to help individuals navigate around health , community and voluntary services by

  • Providing Information and Advice
  • Coordinating Care and Support
  • Assisting Individuals and carers to access support services 

Referrals can be made by any health or social care worker including community matrons, Macmillian, Hospital at home, Rapid assessment teams, Intergrated care-coordinators, practice and specialist nurses, occupational therapists, Swift and Norfolk first support. 


Contact us

Our helpline is open: Monday - Friday 10am to 4pm

Call: 0300 500 1217


Information sources