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Our confidential free information and advice service is available to anyone aged 50 or over, their family, carers or professionals.

"The service that Age UK Norfolk provides is excellent. I needed advice regarding the future for my mum who has Alzheimers. I spoke to Sarah who was extremely helpful and compassionate. There are so many issues concerning people who are elderly making it difficult to know who to go to for what. Age UK Norfolk has all the information in one place so can advise what to do."

Information and Advice Service User

Contact Us

Our helpline is open 10am - 4pm Monday to Friday. Call us on 0300 500 1217 or email us at

Our experienced Age UK Norfolk advisers can help you plan for later life on a wide range of subjects, including:

Benefits and Entitlements

  • Benefit entitlements check
  • Support in claiming benefits

Household Finances

  • Day to day management of finances
  • Help with paperwork

Funding and Grants

  • Help with heating costs
  • Help with other grants

Lasting Power of Attorney

  • Assisting you to complete forms and registration

Social Care Assessment

  • Eligibility
  • Paying for care and support at home

Local Services and Support

  • Clubs and groups
  • Transport

Norfolk Advocacy

Our independent advocates support older people who are most vulnerable or in vulnerable situations to make informed decisions affecting their lives.

We ensure that you have a voice that other people listen to, and that you do not experience any inequality or discrimination.

NHS Complaints

We also support you if you are making, or thinking of making, a complaint about NHS services or treatment. This service is completely independent of the NHS.

Our Information and Advice service is free. We welcome the support of volunteers and donations to help us continue running this free service.


Contact us

Our helpline is open: 10am - 4pm Monday, Wednesday & Friday and 10am-1pm Tuesday &Thursday

Call: 0300 500 1217


Information sources

Contact Information & Advice:

We will only use the your details to contact you about your enquiry. For further details on how your data is used and stored, please see our privacy policy.