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Factsheets give information on a wide range of issues affecting older people.

To view online:

Age UK Norfolk (NF) and Age UK factsheets are available to download from the list below. Simply click on the title of the relevant factsheet below to download.

Age UK factsheets and information guides are also available to download from the Age UK website. To view all their factsheets and guides visit:

NF: Age UK Norfolk factsheet
No.: Age UK factsheet

List of factsheets available from Age UK Norfolk

View list of factsheets in PDF format (PDF, 70 KB)


NF 1 Emergency Response Telephones (PDF 796 KB)


NF 10 Norfolk Befriending (PDF 620 KB)


A guide to completing Attendance Allowance forms for yourself or for someone else

No.17 Housing Benefit

No.34 Attendance Allowance

No.48 Pension Credit

No.49 The Social Fund, Advances of Benefit & Local Welfare Provision

No.56 Benefits for people under Pension Credit age

No.74 Challenging welfare benefit decisions

No.87 Personal Independence Payment and Disability Living Allowance

Care Homes

No.10 Paying for permanent residential care

No.20 NHS Continuing Healthcare and NHS-funded nursing care

No.29 Finding, choosing and funding a care home

No.38 Property and paying for residential care

No.39 Paying for care in a care home if you have a partner

No.40 Deprivation of assets in social care

No.58 Paying for temporary care in a care home


No.55 Carer's Allowance (CA)


No.59 How to resolve problems and complain about social care

NF 5 Making a complaint (PDF 795 KB)

NF 9 Consumer Rights & Trading Standards (PDF 797 KB)

Council Tax

No. 21 Council Tax


No.42 Disability equipment and home adaptations


No.12 Planning your retirement: money and tax

No.25 Returning from abroad

No.65 Equity release

No.75 Dealing with debt


No.27 Planning for your funeral


No.5 Dental Care: NHS and private treatment

No.37 Hospital discharge

No.44 NHS Services

No.61 Help with health costs

No.66 Resolving problems and making a complaint about NHS care

No.78 Safeguarding older people from abuse and neglect


No.1 Help with heating costs

No.82 Getting the best energy deal

Home Care

No.6 Finding help at home

No.46 Paying for care and support at home

No.76 Intermediate care and reablement


No.2 Buying retirement housing

No.8 Council and housing association housing

No.9 Anti-social behaviour in housing

No.35 Tenancy rights — rents

No.63 Finding private rented accommodation

No.64 Specialist housing for older people

No.67 Home improvements and repairs

No.68 Tenancy rights - security of tenure

No.69 Water Advice

No.71 Park Homes

No 89 Homelessness


No.7 Making a Will

No.14 Dealing with an estate

No.16 Transgender issues and later life

No.22 Arranging for someone to make decisions on your behalf

No.43 Getting legal advice

No.62 Deprivation of Liberty Safeguards

No.72 Advance Decisions, Advance Statements and Living Wills

No.79 The Equality Act 2010: The Public Sector Equality Duty


NF 7 Access to computing (PDF 626 KB)

Pensions / Retirement / Employment

No.12 Planning your retirement: money and tax

No.19 The State Pension

No.91 Pension freedom and benefits

Residential Homes see above: Care Homes

Safety and Security

NF 4 Keeping safe in Norfolk (PDF 871 KB)

Social Services

No.24 Personal budgets and direct payments in social care

No.41 How to get care and support

Contact Us

For copies of any of the factsheets contact:

Age UK Norfolk
300 St Faith's Road
Old Catton
Norwich NR6 7BJ


Telephone: 0300 500 1217