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  1. Befriending Manual V3 August 2024.pdf (PDF, 708 KB)

    home from hospital and needs extra emotional support at that time. We limit the calls to weekly to allow us to call as many people as possible as the service is always in high demand often operating a waiting ... service they offer and committing themselves to initial induction, training and periodic updates. • Attending at least 1 volunteer catch up a year and engage in the Age UK Norfolk volunteer community. • Informing

  2. Befriending Manual Jan 2025.pdf (PDF, 2 MB)

    home from hospital and needs extra emotional support at that time. We limit the calls to weekly to allow us to call as many people as possible as Age UK Norfolk Befriending Manual V3 5 the service ... service they offer and committing themselves to initial induction, training and periodic updates.  Attending at least 1 volunteer catch up a year and engage in the Age UK Norfolk volunteer community.  Informing

  3. NOPSPTermsOfReferenceSept2019.pdf (PDF, 133 KB)

    join or feed into the Partnership’s working groups where appropriate. If members are unable to attend a Partnership meeting they should nominate a substitute with the authority to represent their agency ... salaried agency representative. Vice-chair(s) will receive an 4 involvement fee and expenses when attending Partnership meetings. Representatives of the older people’s forums, the Norfolk Council on Ageing

  4. AUKN Accounts 2021.pdf (PDF, 2 MB)

    or iPad and the loan of a device for a 12 -week period. In addition, with the closure of many attendance-based groups and clubs across the county, we launched a new on-line platform, engAge, in November ... Independence and partnership are important to us:  Our partnership with other Age UK charities allows us to share knowledge and expertise, to actively promote the well-being of older people through collective

  5. Companionship Manual 2025.pdf (PDF, 633 KB)

    ensure that details are checked and updated. • Staff update CLOG. • Update CLOG with training events attended in the Clubs and Clinics section. If group emails are sent, volunteers' email addresses must be ... Group ‘Volunteer catch up’ twice a year via a Teams link. It is expected that active volunteers will attend at least 1 network meeting a year and engage in Age UK Norfolk’s Volunteer community. 8. Service

  6. Companionship Manual - Updated 09.03.26 (2).docx (DOCX, 2 MB)

    ensure that details are checked and updated.Staff update CLOG. Update CLOG with training events attended in the Clubs and Clinics section. If group emails are sent, volunteers' email addressesmust be ... Group ‘Volunteer catch up’ twice a year via a Teams link.It is expected that active volunteers will attend at least 1 network meeting ayear and engage in Age UK Norfolk’sVolunteer community.8. Service UsersService

  7. Complaints Policy May 22.pdf (PDF, 223 KB)

    the heart of what we do. We see our complaints process as a positive tool in improving standards, allowing us to learn from people’s experiences of our services and we consider feedback from service users/customers ... arrangements are made with all parties for the appeal to be heard. The complainant will be invited to attend and will be informed that if they so wish they can be accompanied by a family member, friend or representative

  8. Complaints Policy May 22.pdf (PDF, 223 KB)

    the heart of what we do. We see our complaints process as a positive tool in improving standards, allowing us to learn from people’s experiences of our services and we consider feedback from service users/customers ... arrangements are made with all parties for the appeal to be heard. The complainant will be invited to attend and will be informed that if they so wish they can be accompanied by a family member, friend or representative

  9. Nov 2024 Diary dates ( 15th Oct version).pdf (PDF, 5 MB)

    opportunity to improve wellbeing, try something new and meet others in a safe environment. Free to attend, but booking is essential. Click on the link below to go to the website page. There is more information ... opportunity to improve wellbeing, try something new and meet others in a safe environment. Free to attend, but booking is essential. Click on the link below to go to the website page. There is more information

  10. December 2024 Diary dates PDF( 11th Dec version).pdf (PDF, 6 MB)

    opportunity to improve wellbeing, try something new and meet others in a safe environment. Free to attend, but booking is essential. Click on the link below to go to the website page. There is more information ... opportunity to improve wellbeing, try something new and meet others in a safe environment. Free to attend, but booking is essential. Click on the link below to go to the website page. There is more information