Befriender volunteer: Shazmin's story

When two people from different walks of life discover a shared connection, something special can happen. That’s exactly the case for Shazmin and Mary-Nell, whose weekly visits have become a highlight in both their lives.

United through our volunteer befriending service, their bond—rooted in kindness and shared memories of Trinidad—is a shining example of the power of companionship and community support.

Shazmin says: "I've been volunteering with Age UK Oxfordshire for almost 12 years now, taking on a number of different roles over that time. At the moment, I support three clients, and it’s something I find incredibly rewarding.

"I'm originally from Trinidad and have lived in the UK for many years, so it felt like a lovely coincidence when I was matched with Mary-Nell—who also spent part of her childhood in Trinidad with her parents and brother while her father was working there. We immediately had something in common, and our conversations often bring back shared memories.

"I visit Mary-Nell once a week for about an hour. We chat, share stories, and I also help with some practical things, like arranging her hearing appointments. Mary-Nell always describes our visits as 'splendid', which is so kind of her. She’s a joy to spend time with, and it means a lot to know she appreciates the company and support.

"For me, the greatest thing about volunteering is being there for someone who really needs it. Knowing you’re making a difference in someone’s life is hugely worthwhile. And alongside helping with the everyday things, you get to hear so many wonderful stories too!