The Care Navigator Service will support and enable older people primarily, but not exclusively, and find solutions to the problems/issues they face and will help them to navigate and access relavant services that can meet their needs. The service will provide a cost effective link between individuals, their GP and other health, social care, wellbeing and lifestyle services.
Care Navigators know about the many health and care services which offer support to older people so you don't have to and they also work with you so you have the tools, skills and knowledge to look after yourself and stay independent.
A Care Navigator will usually cover 3 GP Practices, and will have pre-arranged days/times when they are available at each practice. So, you can pop in and speak directly to them.
Your doctor may think that you could benefit from the support of the Care Navigator Service and can make a referral for you. The Care Navigator will then contact you to arrange to meet you.
Other health or social care professionals such as a District Nurse or Social Worker, can also refer you to the service.
You may also be referred by our Community Advice Hubs
A Care Navigator can help you access services that can support you in many areas, for example:
- Support with disability and long term health conditions
- Help finding and choosing care and support
- Support if you have communication needs or sensory loss
- Help understanding housing choices
- Safety and falls advice
- Arranging aids and adaptations for your home including personal alarms
- Finding clubs and activities
- Support if you are a carer
- Paying for care and support
- Help to claim benefits and grants
- Staying safe from abuse
- Keeping warm in your home
If you are unsure if we can help, please ask.
Mrs B is 83 and lives alone. She had a fall which resulted in a bang to the head, which she reported to her GP who then referred her to the Care Navigator Service.
The Care Navigator visited Mrs B at home and talked through some of the issues she was struggling with. Mrs B explained that she had fallen a few times but this latest fall worried her as she hurt her head and had problems getting up. She also felt she had lost her confidence to go out on her own and with family living far away, it became all the more difficult for her. This led to Mrs B feeling anxious, lonely and only had her daughter to speak to on the telephone.
After an initial conversation with her Care Navigator, the navigator carried out a falls assessment and found that Mrs B was also struggling with her eyesight and was shuffling when walking.
From this the Care Navigator felt that Mrs B would benefit from attending Age UK Solihull's Postural Stability Instruction Classes to improve her stability and balance. They also discussed a pendant alarm with Mrs B and the benefits of being able to raise the alarm should she have another fall. Since Mrs B was struggling with doing tasks in her home, the care navigator also referred her to our Home Support Service.
This initial visit addressed immediate issues and a follow-up appointment was made to ensure all prevention and early intervention measures were in place, and to ensure referrals made been actioned by relavent organisations.
Mrs B's particular case had six weeks of support from our Care Navigator. The outcome from Mrs B:
- Felt better in being able to look after herself and manage daily tasks
- Improved health and wellbeing
- Feeling less anxious and low (no further calls to the GP)
- More confident about the future.