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Help and support from Age UK Solihull

During these difficult and unprecedented times, Age UK Solihull remains committed to providing the best support to older people across the borough. If you’re worried about how you or someone else will manage during the coronavirus pandemic, we are here to help. Please see below or contact us on 0121 704 7840 to find out more about how we have adapted our services to meet local need in the current crisis.

An update on our services

Age UK Solihull continues to respond to the Coronavirus Pandemic and provide support to older people in our local communities. The way in which we deliver our service has adapted throughout this challenging time, but older and vulnerable people and their health and wellbeing remain at the forefront of everything we do.

The Community Advice Hubs continue to provide all services by telephone and email. These services include Information and Advice to any adult resident of Solihull and specialist services including Benefits, Debt, Disability support, Direct Payments and help with your Health and Wellbeing. Whatever your query, please telephone 0121 709 7590. As our Hubs team are working from home you will be directed to leave a message and then you will be called back. You can also contact the Advice Hubs by email at

The Age UK Solihull Clubs remain closed, due to the social distancing regulations and the higher risk of transmission indoors. The planned date for reopening is September 2021. As we are unable to open our clubs and as a response to the pandemic, we have significantly increased the number of telephone befriending and welfare calls we make to older people. We are also commencing visits to clients' gardens or other permitted outdoor spaces. If you or someone you know is feeling lonely or isolated, please contact the Linking People Together Team on 0121 704 7846.

The Postural Stability Classes for frequent fallers continue to run but are presently virtual classes, delivered by telephone and, for those with internet access, via online videos. You can access the online videos here. We continue to take referrals for this service, so if you are 65 and over and have a history of falls in the last 12 months, please speak to your GP and ask for a referral to the service, or contact the Postural Stability Team on 0121 704 7845. We plan to restart face-to-face classes in June 2021.

The Age UK Solihull Home Support Service is resuming all its help in the home tasks. If you need help with shopping, preparing meals, light housework or maybe a respite break from caring responsibilities please contact the team on 0121 704 7848. Please note this is a chargeable service currently charged at £18.50 per hour.

Our shops have now reopened in accordance with the Government's roadmap out of lockdown.

Age UK's coronavirus information page

Getting help with debt and money problems

There are many reasons why people get into debt and the coronavirus pandemic has led to more people struggling to make their money stretch to pay for normal daily living expenses. If you are in debt, the most important thing to do is to ask for help

The Solihull Community Advice Hubs are here to help you. Our Hub Advisers will never judge you or your situation; they will speak to you honestly about your individual situation and help you to find solutions.

We can help by:

  • Helping you to speak to your energy company or to apply for grants to help with fuel debt
  • Checking your benefits to ensure you are getting everything you are entitled to. 
  • Helping with budgeting
  • Helping you to understand the full extent of your debt by checking Credit Reference Agencies 
  • Referring you for help to manage your debt
  • Helping you to demystify the confusing language around debt management. DMPs, DROs, IVAs, Bankruptcy - what do they all mean?!

No one chooses to be in debt but you can choose to get help and support and the earlier you do this the better.

The Community Advice Hubs are currently closed for face to face contact but don’t let that stop you seeking help. We can be contacted on 0121 709 7590, Monday to Friday 10am – 4pm. We hope to reopen the Hubs for face to face appointments in late May.

Find out more about how we can help

Annual Winter Warmth Campaign Launches

Winter Warmth 2020 Launch.jpg

Age UK Solihull is commissioned by Solihull Council to deliver the annual Partnership Winter Warmth Campaign.

People can call the Solihull Winter Warmth Helpline for advice, tips and practical help on keeping warm and making their home more energy efficient.  The service is not just for elderly or unwell residents; it is for anyone who needs help staying warm this winter.

Read about the campaign

Falls Prevention

Our Postural Stability Instruction (PSI) Service is a FREE gentle exercise programme designed to reduce the risk of a fall by improving strength, balance and confidence.

If you or someone you know is over 65, has a history of falls in the last 12 months, is registered with a Solihull GP, and would like to complete the PSI programme, please contact your GP or call us on 0121 704 7845.

Find out more about the service

Latest News

Energy Redress Scheme

Age UK Solihull has been awarded funding by the Energy Redress Scheme to provide energy related advice for two years from 01 September 2020. The Solihull Home Energy Project can help Solihull residents to receive a switch comparison, make applications for grants, give support to reduce fuel debt and negotiate with energy suppliers and provide advice on how to be more energy efficient and reduce bills.

When home visits are resumed, a trained Energy Advisor can visit you in your home to provide you with a Home Energy Survey.

For more information please contact the Solihull Winter Warmth Helpline on 0121 704 8080.

Find out more about the Energy Redress scheme

Help us support older Solihull residents

Older people need us now more than ever. Please help us be there during these lonely and difficult times.

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Call Age UK Solihull

0121 704 7840 0121 704 7840

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How we can help

Our Shops

Grab a bargain or donate your unwanted items to one of our charity shops in Solihull and our online eBay shop.

How you can help

Our quality marks

Age UK Solihull has achieved the Age UK Charity Quality Standard (CQS).  The CQS is externally assessed by quality assessment experts, SGS.