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Help and support from Age UK Solihull

During these difficult and unprecedented times, Age UK Solihull remains committed to providing the best support to older people across the borough. If you’re worried about how you or someone else will manage during the coronavirus pandemic, we are here to help. Please see below or contact us on 0121 704 7840 to find out more about how we have adapted our services to meet local need in the current crisis.

Annual Winter Warmth Campaign Launches

Winter Warmth 2020 Launch.jpg

Age UK Solihull is commissioned by Solihull Council to deliver the annual Partnership Winter Warmth Campaign.

People can call the Solihull Winter Warmth Helpline for advice, tips and practical help on keeping warm and making their home more energy efficient.  The service is not just for elderly or unwell residents; it is for anyone who needs help staying warm this winter.

Read about the campaign

Extra financial help for Solihull residents this winter

Age UK Solihull’s Winter Warmth Campaign has been awarded additional funding this winter to support residents of all ages whose income has reduced or their household costs have increased due to the effects of the Coronavirus pandemic. The fund closes on 31 March 2021 and is on a first come first served basis and dependent on eligibility.

If you are struggling to pay for additional gas and electricity due to working from home or home schooling or need support to buy nutritious food we may be able to help you. We can also help with the purchase of cookers to cook food or fridge/freezers to store food. If you or your family members don’t have warm clothing or bedding we can help. The fund is not only open to those on benefits but also households who may be struggling because their income has dropped due to Furlough or a drop in working hours. Households in Solihull do not need to be alone when faced with the burden and worry of paying the next utility bill or affording the next food shop due to the pandemic. 

To find out more please email or telephone 0121 704 8080. You can also see the full criteria here and download an application form below.

Click here for an application form

Falls Prevention

Our Postural Stability Instruction (PSI) Service is a FREE gentle exercise programme designed to reduce the risk of a fall by improving strength, balance and confidence.

If you or someone you know is over 65, has a history of falls in the last 12 months, is registered with a Solihull GP, and would like to complete the PSI programme, please contact your GP or call us on 0121 704 7845.

Find out more about the service

Get your flu jab

Flu can be serious and even deadly for older adults, very young children, and people with underlying health conditions. The flu vaccine is the best protection for you and those around you. That’s why it’s free to those most at risk. If you’re in an eligible group, make sure you get vaccinated. Ask your pharmacist or GP if you’re eligible for a free flu vaccine.

Read more

An update on our services

Age UK Solihull continues to respond to the Coronavirus Pandemic and provide support to older people in our local communities. The way in which we deliver our service has adapted throughout this challenging time, but older and vulnerable people and their health and wellbeing remain at the forefront of everything we do.

The regular weekly food parcels provided by Age UK Solihull and Helping Hands have now come to an end. Emergency food parcels can be requested from Helping Hands if you are in financial difficulty or are struggling to purchase food. Helping Hands can be contacted on 0121 711 7300. Age UK Solihull is working with older people on an individual basis where they are struggling to shop for themselves. You can contact Age UK Solihull on 0121 704 7840 or email

The Community Advice Hubs continue to provide all services by telephone and email. These services include Information and Advice to any adult resident of Solihull and specialist services including Benefits, Debt, Disability support, Direct Payments and help with your Health and Wellbeing. Whatever your query, please telephone 0121 709 7590. As our Hubs team are working from home you will be directed to leave a message and then you will be called back. You can also contact the Advice Hubs by email at

The Age UK Solihull Clubs remain closed, and due to the social distancing regulations and the higher risk of transmission indoors, they are sadly likely to remain closed for the rest of 2020. As we are unable to open our clubs and as a response to the Pandemic, we have significantly increased the number of telephone befriending and welfare calls we make to older people. If you or someone you know is feeling lonely or isolated, please contact the Linking People Together Team on 0121 704 7846.

The Postural Stability Classes for frequent fallers continue to run but are presently virtual classes, delivered by telephone and, for those with internet access, via online videos. You can access the online videos here. We continue to take referrals for this service, so if you are 65 and over and have a history of falls in the last 12 months, please speak to your GP and ask for a referral to the service, or contact the Postural Stability Team on 0121 704 7845.

The Age UK Solihull Home Support Service is resuming all its help in the home tasks except escorting customers in cars. If you need help with shopping, preparing meals, light housework or maybe a respite break from caring responsibilities please contact the team on 0121 704 7848. Please note this is a chargeable service currently charged at £17.50 per hour, rising to £18.50 per hour on 01 September 2020.

Read about our intial response to the coronavirus crisis.

Can you help us continue to support vulnerable people in Solihull?

Age UK Solihull has always received fantastic support from our local community, and we've been so grateful for the help we've received during the coronaviurs pandemic. 

Find out how you can help

Age UK's coronavirus information page

Latest News

  • Extra financial help for Solihull residents this winter

    Published on 01 February 2021 11:52 AM

    Age UK Solihull’s  Winter Warmth Campaign  has been awarded additional funding this winter to support residents of al...

  • The loneliest Christmas yet

    Published on 27 November 2020 12:07 PM

    This time of year is always tough for older people. Cold weather and shorter days make it difficult to stay connected...

  • Ensuring our clients don't feel forgotten

    Published on 27 November 2020 11:04 AM

    We have been making sure that older people in the Solihull borough do not feel forgotten during the coronavirus...

Energy Redress Scheme

Age UK Solihull has been awarded funding by the Energy Redress Scheme to provide energy related advice for two years from 01 September 2020. The Solihull Home Energy Project can help Solihull residents to receive a switch comparison, make applications for grants, give support to reduce fuel debt and negotiate with energy suppliers and provide advice on how to be more energy efficient and reduce bills.

When home visits are resumed, a trained Energy Advisor can visit you in your home to provide you with a Home Energy Survey.

For more information please contact the Solihull Winter Warmth Helpline on 0121 704 8080.

Find out more about the Energy Redress scheme

Help us support older Solihull residents

Older people need us now more than ever. Please help us be there during these lonely and difficult times.

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0121 704 7840 0121 704 7840

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Our Shops

Grab a bargain or donate your unwanted items to one of our charity shops in Solihull and our online eBay shop.

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Our quality marks

Age UK Solihull has achieved the Age UK Charity Quality Standard (CQS).  The CQS is externally assessed by quality assessment experts, SGS.