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Age UK Solihull offers a free and confidential information and advice service for older people, their families and carers.

Woman helping man with advice

Age UK Solihull's Information and Advice Service is now accessed through the Community Advice Hubs. Age UK Solihull provides both universal and specialist older people's services. 

Older People's Information and Advice Service

Age UK Solihull is committed to giving older people comprehensive and high quality Information and Advice. We provide free, independent and impartial advice on a range of issues affecting older people, their families and carers. This advice is accessible, confidential, clear, and most of all, independent.

Our highly experienced Information and Advice Caseworker will work with you on a one to one basis, enabling you to access the knowlegde, skills and tools you require to resolve your issues and maintain independence.

We can also provide you with information guides on a wide range of issues affecting older people and lists of local services:

  • Home Maintenance List
  • Care Agency List
  • Care Home List
  • Sheltered/Retirement Accommodation List
  • Providers of Pendant Alarms
  • Local Clubs List

The Older People's Information & Advice Service can support you in times of crisis to access emergency grants and assistance.

To access the Age UK Solihull Older People's Information & Advice Service telephone 0121 705 3588 or email

Older People's Benefits Service

The Age UK Solihull Older People's Benefits Service provides older people with clear helpful advice and practical assistance to maximise their income and entitlements, focusing on Attendance Allowance. This service is provided by highly trained staff and volunteers who can support you in a location to suit your needs.

To access the Age UK Solihull Volunteer Attendance Allowance Home Visiting Service telephone 0121 709 7592 or email

To access the Age UK Solihull Older People's Benefits Caseworker telephone 0121 705 3588 or email to make an appointment at one of the Community Advice Hubs.

Direct Payments Support Service

Direct Payments are monetary payments made to individuals who request to receive one to meet some or all of their eligible care and support needs.

Direct Payments can offer greater flexibility, choice and control than support being arranged for you by the local authority, for example you may want to employ your own Personal Assistant, providing you with the support at the times you want. Or you may decide you want to use money to buy support from a care agency, or find an alternative to the types of respite support the local authority could arrange for you. You could also make one-off purchases such as a lap-top to help you communicate or a gym membership to improve your health and wellbeing.

Direct Payments can be used in a wide range of innovative and creative ways as long as they are safe and legal and meet your assessed needs.

To access more information telephone 0121 709 7591, email visit our Direct Payments page.

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