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Direct Payments are payments made directly to individuals who request to receive one to meet some or all of their eligible care and support needs. Carers may also be eligible for direct payments. A direct payment is not a benefit and does not affect any benefits that you receive.


  • More choice and control of your care package
  • You can choose who works for you, whether that’s a Personal Assistant that you employ or a care agency, or a mixture of providers that suit your individual needs
  • You can arrange times with them to suit you
  • You have more say in what tasks they do
  • It's more flexible as you can move your hours if necessary
  • You can pick and choose services which best suit your needs
  • The Direct Payments Team are here to help you to understand how a personal budget works, recruit Personal Assistants and support you in your role as an employer. We can also help you to find a suitable Care Agency. 

Contact Details

Telephone: 0121 709 7591                 Email:

More Information

The Age UK Solihull Direct Payments Welcome Pack explains in a simple format how Direct Payments work.

View Direct Payments Welcome Pack

Further information

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