Online E-Commerce Lead

In the role of Online E-Commerce Lead you will:

• Set up and implement an E-Commerce operation, utilizing industry software provided by Skyline.
• Work closely with the Lead – Charity Shops to ensure the effective day to day running of the retail online trading business and ensuring that online trading trades the agreed hours.
• Achieve agreed sales targets and profit budgets of the online trading department by setting and
  maintaining high standards of pricing, stock control and customer service and maximising the
  selling opportunities on all online channels including social media.
• Reach out to shop teams for quality donated items that can be listed on all online channels and
  feedback regularly the success of the value achieved of their items sent to the department.
• Ensure maximum stock availability for online listings through effective stock control and
  movement of stock from the stores as required. Continually reviewing rotation, quality and
  replenishment of stock ensuring stock is aligned to maximise sales.
• Ensure that there is always sufficient listing live on eBay and other selling channels to meet the
  weekly required sales targets for the online department.
• Research across all online channels to ensure that our donated items are being listed on the
  correct channel for the maximum potential price.
• Manage and achieve the required Gift Aid target set for online trading.
• Monitor and control all costs in accordance with set targets and budgets to maximise the
  profitability of the online trading department.
• Maintain the highest standard of photography to support each item listing and ensure that the
  description is clear, concise, and informative.
• Ensure that Age UK Wirral does not violate any of the eBay, Amazon or any of the online
  selling channel regulations when listing an item.
• Exceed customer expectations by delivering high quality customer service and adhere to all
  policies and procedures.
• Ensure that all online customer enquiries are responded to effectively and within an appropriate
  time to maintain excellent customer service.
• Ensure all items are wrapped and pack to ensure no breakages or damages occur whilst in
  transit and that all orders are despatched on the required day in line with the Amazon, eBay
  and other selling channels used policies.
• Proactively recruit volunteers, effectively plan volunteer cover, and train volunteers within the
  online trading department. Support and where appropriate lead the recruitment of new staff in
  conjunction with the Lead – Charity Shops. Provide effective training for new members of the
  online team during their induction and ongoing.
• To maintain the agreed quality standards required to ensure the effective operation of the
  online trading department including compliance with Trading Standards regulations.
• Provide regular feedback of the online trading departments performance to the Lead – Charity
  Shops.
• To undertake any other duties as required and as commensurate with the role.

35 hours per week

£14.03 per hour

Closing Date – 5pm Friday 3rd May 2024.

Download - Candidate Information Pack

Link to complete - Application Form