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Age UK Wirral relies on volunteers to help us offer vital services in the local community. Would you like to lend a hand?


Get things started by filling in our online form

Volunteering roles with Age UK Wirral

What our volunteers say

"I love working here, it's the best job I've EVER had.  I like being useful, feeling valued, having a purpose."

"One of the things I enjoy is meeting new people.  Age UK Wirral is such a friendly and caring organisation, I'd recommend it to anyone thinking of volunteering."

What our volunteers say

Volunteer with Ask Us Wirral

Ask Us Wirral - Information and Advice

Without our trained volunteer advisers, we could not continue to meet the demand for advice. Our information and advice service looks at a client’s situation holistically, as opposed to looking at their problems in isolation from one another. Advisers are given free training, both formal and on-the-job. Our volunteers enjoy meeting new people and feel valued and have said that we are a friendly and caring charity.

We would like you to commit to a minimum of 1 full day or 2 half days a week.
Be a good listener and enjoy helping people.
Have a good telephone manner and basic computing skills.
Have reasonable numeracy and literacy skills.
Be open minded and non-judgmental.

We are looking for the following roles:-

Home Visitor
To visit our clients within their home and help complete benefit forms such as Attendance Allowance and Blue Badge forms. You will be fully trained to complete the forms and supported in this role.

Home Visitor Chaperone
To act as chaperone to our home visitor and to support them in their role.

To provide information and advice to our clients by way of phone or email. Dealing with a range of issues that affect a client in later life. Providing information from recognised resources and recording the clients case on information systems.

Why volunteer?

Volunteering for Age UK Wirral is a great way to meet new people, learn new skills, and support the work we do in the community.

Who can volunteer?

Almost anyone can be a volunteer. We have a wide range of roles which suit different people and different skills.

How much time do I need to give?

It depends on the volunteer role you are interested in. Some people give an hour a week, other people do more.

What you can expect from us

Being a volunteer for Age UK Wirral gives you an opportunity to be part of a caring charity making a big difference to local people, particularly those in later life. Whatever type of volunteering you choose, you can expect to:

  • be part of the organisation
  • have your contribution valued and recognised
  • have the opportunity to meet other workers and volunteers
  • have access to relevant information and advice
  • have the opportunity to influence the development of Age UK Wirral's work

On a practical level:

  • you will be informed of the organisation's policies
  • you will be insured by Age UK Wirral when undertaking voluntary role
  • you will have any travelling expenses reimbursed that you may incur in the course of your voluntary work (these should not affect any state benefits that you might be receiving)
  • you will have a written agreement specifying; the nature of the voluntary work you are undertaking, your role and responsibilities and the name of the person to whom you are accountable
  • you will know who to complain to and how to register a compliment
  • training and support will be provided that is relevant to your role as a volunteer
  • you will not be discriminated against either in your recruitment, selection or deployment
  • you will be consulted about decisions and changes that will affect your work

Your responsibilities to Age UK Wirral

As a representative of Age UK Wirral, you should operate within the organisation's aims, objectives and policies

You should commit yourself to working at certain times carrying out tasks in accordance with the agreed job description.

  • the organisation will need to know that you are reliable and trustworthy
  • there may be information which you are given which must remain confidential
  • you and your line manager will need to keep in touch about the work that you do - you should discuss any difficulties, problems or substantial changes in your duties with your contact manager
  • you will be expected to attend meetings or training sessions relating to your work
  • you will be expected to make yourself familiar with organisation policies
  • as much notice as possible should be given in the event of holidays etc. or it you wish to leave
  • you will not handle money or the financial affairs of an older person without the agreement and strict guidance of paid staff
  • you will work to promote the dignity and independence of older people and respect their wishes and needs


Training will be given as necessary that is specific to the job being undertaken, but the following general areas will be covered:

  • Health & Safety
  • Fire Safety
  • First Aid

If you feel you need some training to do your job better, we will do what we can to provide it.

We hope you will find volunteering with us rewarding and fun - together we can make a positive difference by bringing a little something extra to the lives of older people.

Volunteers' expenses

We will ensure that volunteers are not out of pocket. Expenses actually and necessarily incurred will be reimbursed.


More information

Further information and application forms are available from any Age UK Wirral office, shop or day centre or by using the details below, stating that you would like to become a volunteer.


or call 0151 653 4404 and ask for Sue Sanford

Contact us

Further information and application forms are available from any Age UK Wirral office, shop or day centre or call 0151 653 4404 and ask for Sue Sandford or email