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Age UK Bradford District strives to deliver the best service to all our clients, service users, their relatives and carers. However we recognise that occasionally mistakes can occur or standards are not upheld. 

The aim of our Complaints Policy and supporting documents is to improve customer relations by dealing fairly and openly with complaints from the public. This allows us the opportunity to put things right where they have gone wrong and where possible learn from the outcome in order to improve our services.

Age UK Bradford District also appreciates all suggestions and comments from our clients, service users, relatives and carers. If you think you have a suggestion that could improve our services email us using our Get in touch form here or download our Suggestions and Comments from below.