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An adviser helping a woman with paper forms

Age UK Bristol offers a free and confidential information and advice service for older people, their families and carers.

Age UK Bristol offer a comprehensive Information & Advice service that offers advice to anyone over 55 who lives or works in Bristol. We can also offer advice to family members who are supporting older relatives who are over 55 and live or work in Bristol.

The service is provided by a small staff team, and a team of trained volunteers. We can offer advice and information on a wide range of issues, including:

• Benefits and allowances, including Pension Credit & Attendance Allowance
• Help completing forms
• Housing
• Council Tax
• Priority debts, such as rent & utility arrears
• Social care services
• Care homes
• Lasting Power of Attorney
• Wills

If we cannot advise on an issue, we will try to find an organisation that can wherever possible. Unfortunately, we cannot offer financial advice (i.e. advice about stocks, shares, investments, etc.) or on credit debts (i.e. commercial loans, overdrafts, HP, etc.).

In 2017/2018, the Information and Advice service saw approx. 2,000 individual clients and raised over £2.1 million in unclaimed benefits and allowance for older people living in Bristol.

How to get in touch


0117 922 5353 

This is an answerphone service. Please leave your details in a message and one of our team will be in contact. 

Call our reception

Alternatively, you can call our reception on 0117 929 7537 and one of our team will take your information and pass it on to the Information and Advice team. Our reception line is open Mon - Fri, 9am - 5pm.

Home visits

All of our home visits and face-to-face services are currently suspended due to coronavirus (COVID-19), and we are operating our information and advice service over the phone only.

Support Hub for Older People

A new Support Hub for older people and their families to cope with the impact of coronavirus [COVID-19] in Bristol.

Free booklets and online information

  • Read our info guides

    Age UK produces free information guides and factsheets on a wide range of topics, including home adaptations, dementia, and advice for carers. You can find a complete list of guides and factsheets on the Age UK national website.

    Age UK factsheets and info guides 

  • Benefits Calculator

    Age UK's benefits calculator will help you find out what benefits you could claim. The calculator covers England, Scotland and Wales. It is free to use, and the details you provide are anonymous.

    Benefits Calculator