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0117 929 7537

What is the Support Hub?

The Support Hub for Older People has been created to help older people in Bristol and their families to cope with the impact of coronavirus [COVID-19]. It is made up of 37+ organisations who are working together to support older people by offering practical, emotional and social support. Age UK Bristol is one of those organisations and we help co-ordinate the Support Hub’s work.

The Support Hub provides a range of different support for older people via our helpline, including Practical Support, Emotional Support and Social Support.

Listen to Kay Libby, CEO at Age UK Bristol, talk about what the Support Hub is and what it can offer:

How to get in touch

You can call the Age UK Bristol Helpline on 0117 929 7537 to access any of the services of the Support Hub partners. A member of our team will talk you through the different types of support available, and help determine the most suitable.

The phone line is staffed 10am - 4pm Monday to Friday. If you call outside of these hours please leave a message and someone will get back to you as soon as possible.

Professional Referrals

Contact our Admin Line if you are a partner or professional trying to reach our staff: 0117 928 1530.

For a full list of support Hub partners and their services, and our downloadable referral form please Click Here


Practical Support

Photo: Two of our team collecting a food delivery during the March 2020 lockdown

We are here to help; we will listen to what you need support with and link you up with a number of organisations and services.

We can help with home maintenance issues, provide official guidance on coronavirus and the rules (by using the government website), advise where and how you can get support with things like shoppinggive information coronavirus-related scams, and more. We can also offer information and advice about finances, benefits and allowances for older people, their families and carers.

Please call the Support Hub on 0117 929 7537 or email further information.


We have put together information about Coronavirus (COVID-19) scams and what to look out for.

Click here to visit our scams advice page


Emotional Support

Photo: One of our volunteer befrienders, Sabrina, on a telephone befriending call

Are you or someone you know feeling lonely or isolated? We can set up a weekly telephone call for a friendly chat with a volunteer for anyone over 50.

For those feeling anxious, we can direct you to one of our Support Hub partners who have a number of resources and services available.

Call our Support Hub on 0117 929 7537 and a member of our team will talk you through the all different types of support available, and help determine the most suitable. 


Social Support

Photo: One of our volunteer instructors, Mel, leading Tai Chi on Zoom

We have a range of activities that you can take part in from the comfort of your own home, such as telephone reading or discussion groups, Art sessions on Zoom, and online Tai-Chi sessions.

Calendar of Activities

We have a calendar of activities on our Linkage website to help you find out more about the virtual and social activities taking place. 

View the Calendar of Activities by clicking here 


Sign up as a Friends Ageing Better (FAB) member to receive the FAB email-newsletter and stay informed of virtual and social activities, information on the Support Hub, and more!

If you would like to sign up as a FAB member you can do so yourself by clicking here or by calling the Support Hub. Membership is free!

Please call us on 0117 929 7537 or contact for further information on what is available.


How to support us

Donate to Age UK Bristol

Our team are working tirelessly to assist as many older people as we can. Your donation will make a huge impact on our work reaching the most vulnerable and isolated older people in the community. You can donate online via our  JustGiving page. Click on the button below to donate. 

      Donate online with JustGiving

If you would like to donate to one of our partner organisations, please go through to their website.

Additionally, if you are a company or business who would like to offer support please get in touch. In recent days we have had donations of spare stock from local shops that we have distributed to older people in urgent need, as well as access to a community vehicle that our staff can use when supporting clients.

Get in touch with if your business can donate something.

Spread the word!

Share our Support Hub information on social media or by word of mouth or flyer - help us reach those who are digitally excluded! Tell your neighbours, relatives, friends - 

Download a copy of our Support Hub flyer and help promote the service





If you are interested in volunteering with us, visit our 'Volunteer with us' page for more information.


With thanks to our funders:

John James Foundation, Quartet Community Foundation and St Monica Trust.

The Support Hub has been developed by a partnership of several voluntary organisations that work to support older people in Bristol. 
We are: 
Age UK Bristol, Active Ageing Bristol, ActaAge UK Somerset, Age UK South Gloucestershire, Alive Activities,  Bristol After Stroke, BrigstoweBristol and Avon Chinese Women's Group, Bristol Bears, Bristol Black Carers, Bristol Community Navigators, Bristol Drugs Project, Bristol Older People's Forum, Brunel Care, BS3 CommunityCarers Support Centre, Centre for Deaf and Hard of Hearing PeopleCASS Bristol Cruse Bereavement Care, Eastside ConnectDhek Bhal, Feeding BristolKnowle West Healthy Living CentreLinkAgeMacular Society, Marmalade TrustNorth Bristol Advice CentrePlaylist for Life, Redcatch Community GardenRe-Engage, Royal Voluntary ServiceRSVP WestSight Support West of England Somerset and Avon Rape and Sexual Abuse SupportSt Monica Trust, The Exercise Club, Thomas Pocklington TrustThe Reader,  We Care Home Improvements, WECIL,and Wyldwood Arts