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Role Context

Age UK Ealing’s mission is to promote the wellbeing of all older people in Ealing and empower them to achieve full quality of life. We provide a range of support services for older people in the London Borough of Ealing including Information and Advice Service, Day Centre, Befriending and Digital Inclusion. We also run Greenford Community Centre, where our office and services are based alongside a range of other community activities.


Purpose of the role

To provide IT & digital coaching/training to older people who are inexperienced with digital devices and to those that are digitally excluded from accessing online services.


A Digital Inclusion Champion Volunteer will:

  • Assist older people to learn basic IT skills as well as specific applications like shopping online, using WhatsApp, filling in forms and accessing public services
  • Transport digital devices and other equipment necessary for the session to and from Greenford Community Centre to delivery hub – applicable only to Ealing Central Library and Perivale Community Hive locations
  • Key holder responsible to opening and closing of the building – applicable only to the Perivale Community Hive location
  • Setting up equipment and materials appropriately for the session
  • Raising awareness of the internet and technology generally
  • Complete a visit report for each learning session to ensure that learning objectives are met
  • Be committed to the values of Age UK Ealing


Personal qualities most suited to this role:

  • Good IT skills
  • Good presentation skills
  • Confident, enthusiastic, and able to deal sympathetically, patiently, and sensitively with all service users.
  • Good interpersonal skills
  • Reliable
  • Able to maintain confidentiality
  • Previous training skills experience would be desirable but not compulsory


Full training will be provided to all volunteers but IT skills essential. 


A full UK driver’s license is desired but not compulsory.


Location: Greenford Community Centre, Ealing Central Library, Perivale Community Hive.


Time is involved:

  • Greenford Community Centre – Mondays from 1-3pm, Thursdays or Fridays am, pm or all day from 10am - 4pm (not including Bank Holidays)
  • Ealing Central Library – Tuesdays from 10.15am to 4.15pm
  • Perivale Community Hive – Mondays from 10.15pm to 4pm (not including Bank Holidays)


Full training will be provided to all volunteers but IT skills essential. 


A full UK driver’s license is desired but not compulsory.


Expenses and Insurance: We will cover agreed out-of-pocket expenses for volunteers (e.g., travel costs). We provide insurance cover for the time you are volunteering with us. This role is offered subject to satisfactory references and Disclosure and Barring Service (DBS) check, and we can help you to obtain a free DBS certificate.


Responsible to: Digital Inclusion Project Manager


To apply, please complete the Application Form and send it together with a copy of your CV to