We run a free and confidential service for anyone over 50 years of age who requires help or assistance with their benefits.WBS Photo

The service can:

  • Advise you about the benefits that you may be entitled to.
  • Help you to apply for the benefits relevant to you by filling in the correct forms.
  • Support you right through the claims process, up to and including appeals if appropriate.
  • Provide home visits - you can visit us by appointment only, or if necessary, we can visit you.

Since the service began in April 2005, we have helped older people on the Isle of Wight to claim over 4 million pounds in extra benefits.

What does it cost

This service is provided free of charge. However, if your claim is successful we may ask if you can make a donation to help us keep the service running so that more people can benefit from the service in future.

What to do next?

Please contact us on 01983 525282 or email us. Please be aware that this service is extremely busy, and there may be a waiting list.


Responses to client surveys continue to demonstrate the positive impacts of a successful benefits claim on a person’s quality of life, such as being able to afford support services to maintain independence, paying for care, utilities (particularly heating) and better food, and for aids and adaptations, and being able to afford taxis when required as well as accessing social activities which reduce isolation.

Case Study

Mr & Mrs A are both in their 80s with significant health problems, following a visit from our Information & Advice Officer, who assisted with completing an Occupational Therapy self-referral form and a Blue Badge application for Mrs A, they were referred to our Welfare Benefits Advice team for further support.

The Welfare Benefits Specialist helped the couple to claim Council Tax Support, and after a visit with Mr & Mrs A our staff helped with completing Attendance Allowance claim forms.

As a result, full Council Tax Support was awarded and backdated for several months meaning that they are due a Council Tax refund of over £400.  As a result of the support offered by our team the couple now receive combined Attendance Allowance of £135.75 a week. They will also be entitled to extra premiums on their Pension Credit award. As a result their overall income is set to increase by almost £350 a week which should make a huge positive difference to their quality of life.