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Age UK Isle of Wight (AUKIW) are offering support to older Island residents to download the Covid 19 Track and Trace App as part of the national trial. This would be delivered through telephone and online support to give older residents the confidence to use the application or to answer technical questions. Ongoing help and advice is available to users if they receive notification from the app about contact or experienced user issues.

Jo Dare AUKIW CEO said” We appreciate that some older residents may have questions about aspects of using this app including which types of smart phone the app will work with and what information the app holds about each individual.

Others may lack confidence to try and download the app, we have staff and community digital volunteers who might be able to help with this.

As people aged over 70 have been self-isolating and staying at home, we believe it is possible that older people felt the app wasn’t needed by them. We all hope that over the coming weeks and months, with the easing of restrictions, more older people may want to use the app and we are here to help them.”

A video featuring Geoff Underwood, former High Sheriff of the Isle of Wight, demonstrates how to download the app and can be found on the Isle of Wight Council’s Facebook page or on You Tube: ‘How to Download the App video: https://youtu.be/VuZD1C11U0A

Information can also be found here or residents can call 01983 525282,  Mon – Friday 9am – 5pm.