A daily call providing reassurance, security and support.
In response to COVID19 we have launched: Good Day Calls
Our Good Day Call service is a daily reassurance call provided by a trained member of our team to check on the welfare of you or an older relative or friend. We know that if you live alone it can be difficult not to have someone to talk to, especially if you do not have regular contact with family members. This can be an extremely anxious time for people and we know you may worry that no one will notice if you become ill or are without the practical assistance and emotional support you need.
In addition to providing reassurance and practical support we will also chat about interests and how you are keeping busy at home.
Our service also brings reassurance to family members who may live at a distance and be unable to visit and keep in close contact owing to their own commitments.
Our daily call helps tackle these issues by making sure the person is up and well and provides an opportunity for a friendly chat. We may be the only person you or they get to speak to all day.
How does it work?
Each person will be called within an agreed timeframe e.g. morning or afternoon. If we are unable to get through in the first instance, we will call again in 15 minutes, then again in a further 15 minutes. If we are still unable to get a reply, or the reply we receive gives us cause for concern, we will phone a named contact who will arrange to check everything is well. Each client gives us at least two named contacts for this purpose. If we are still unable to make contact we will escalate to other services as appropriate.
Who will call?
Good Day Calls are made by one of Age UK Lancashire’s trained employed staff who are experienced in taking a friendly interest. We will listen carefully to concerns, share laughs and give support and information. All information is treated in the strictest confidence.
How often will I get a phone call?
Most of our clients receive calls each day, although some may choose to only receive them on certain days. We can agree on a routine that suits each person.
Do I meet the criteria?
This service is available to anyone 50 and over living in Lancashire (not including Blackpool or Blackburn).
How do I sign up for Good Day Calls?
To sign yourself up please call: 0300 303 1234 (charged at local rate)
or email: firstname.lastname@example.org
If you are enquiring on behalf of someone:
Please download and complete the Good Day Call Referral Form at the bottom of the page and email it to email@example.com
We will then be in touch with the person to obtain some additional information, preferences and gain consent to receive the service.
How do I cancel my service?
You can do this at any time by informing your regular caller, via our Customer Service line or via email.