Casual Reception Administrator & Retail Assistant

About Us:

Age UK Leicester Shire & Rutland is more than a Charity; we are a lifeline to older people in our local community. Part of our mission is to support older people in their everyday lives and help them to live independently.
We are recruiting a reliable and organised Casual Reception Administrator & Retail Assistant to join our team.

Key Responsibilities:

At Age UK Leicester Shire & Rutland, as the first point of contact for our organisation, you will play a crucial role in providing exceptional customer service and administrative support. The ideal candidate will have excellent communication skills, be proficient in office tasks, and have a strong attention to detail. You will also oversee the running of a small charity shop within the area, supporting your colleagues and volunteers.

Customer Service:

Excellent customer service and interpersonal skills
Friendly, approachable, and professional manner
Ability to build positive relationships with customers and visitors
Confident handling enquiries, complaints, and requests

Communication:

Strong verbal and written communication skills
Confident answering telephone calls and responding to emails
Ability to communicate effectively with customers, colleagues, and external contacts

Reception & Administration;

Welcoming visitors and managing reception duties
Scheduling appointments and managing diaries (if required)
General administrative skills, including filing, data entry, and record keeping
Proficient in Microsoft Office (Word, Outlook, Excel) and other office systems

Retail Skills:

Cash handling and operating till systems
Processing sales
Merchandising and maintaining attractive product displays
Stock replenishment and inventory management
Promote Gift Aid where appropriate

Organisation

Excellent organisational and time management skills
Ability to prioritise tasks in a busy environment
Strong attention to detail and accuracy

Teamwork

Works collaboratively as part of a team
Willingness to support colleagues across different functions
Flexible and adaptable to changing priorities

Personal Attributes

Positive, enthusiastic, and reliable
Professional presentation
Self-motivated with a proactive approach
Calm under pressure and able to multitask

How to Apply: Please submit your CV to jobs@ageukleics.org.uk

Hours: Zero Hours

Salary: £12.71 per hour

Base: Clarence House, 46 Humberstone Gate, Leicester, LE1 3PJ

Closing date: 31.07.2026

Interview dates: TBC

Reference No. MW140726

Age UK Leicester Shire & Rutland is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

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