Senior Support Worker - Measham

Fixed Term Contract 31.3.2027 - Senior Support Worker -Neighbourhood Mental Health Café at Measham

About Us: Age UK Leicester Shire & Rutland is more than a Charity; we are a lifeline to older people in our local communities. Part of our mission is to support older people in their everyday lives and help them to live independently.

We have an amazing number of job opportunities for Senior Support Worker at Measham to join our team. As a Senior Support Worker, you will play a key role in overseeing the operations of the Mental Health Café, ensuring that individuals receive the emotional support they need in a comfortable, non-judgmental environment. You will manage two Support Workers, ensuring high standards of care, professionalism, and compassion is implemented.

We’re simply looking for compassionate individuals who share our core values of fostering independence, dignity, and respect.

Key Responsibilities:

Oversee the day-to-day running of the Mental Health Café, ensuring a safe and welcoming environment.
Manage, support, and coach the team of Support Workers, offering guidance, training, and supervision.
Provide high-quality emotional and mental health support to individuals in crisis, ensuring their needs are met with care and professionalism.
Maintain a clear and detailed record of service users' needs and progress, adhering to confidentiality and safeguarding protocols.
Collaborate with other agencies and services to ensure individuals receive comprehensive support where required.
Support individuals in distress, demonstrating patience, empathy, and a non judgmental approach.
Ensure compliance with safeguarding policies and procedures to protect vulnerable adults.

KEY SKILLS:

Formal qualification in mental health (e.g., NVQ Level 3 in Health & Social Care, or equivalent).
Significant experience of working with individuals with mental health needs, including those in crisis.
Strong knowledge of mental health issues, support techniques, and best practices.
Excellent people management skills with experience in supervising and coaching teams.
Friendly, approachable, and personable, with strong communication skills.
Ability to maintain professional boundaries while building supportive relationships.
Strong organisational and multitasking abilities, with excellent attention to detail.
Good IT skills, including experience with care management systems and reporting tools.
High levels of empathy, emotional intelligence, and situational awareness.
Understanding of safeguarding and safeguarding procedures.
Sensitivity to cultural differences and the ability to work in a multicultural environment.

Why Join Us?

• Make a difference: You will be part of a vital service that provides a lifeline to individuals in emotional and mental distress.
• Supportive team: Work alongside a dedicated and compassionate team of professionals who share your commitment to helping others.
• Development opportunities: Access to ongoing training and professional development.

If you're passionate about mental health support and have the leadership skills to guide a dedicated team, we'd love to hear from you. Join us in providing vital support to those who need it most.

Location: Measham

Contract Type: Fixed Term Contract 31.3.2027

Hours: Tuesday 3pm-7.30pm – Friday 12pm-4.30pm

Salary: £6579.40 per annum

Closing date: 20/10/2026

Interview Dates: TBC

If you share our aim of supporting older people to remain independent at home and would like to make a positive contribution to the lives of local older people, please submit your CV to jobs@ageukleics.org.uk

Age UK Leicester, Shire and Rutland are an equal opportunities employer. We are committed to promoting a diverse and inclusive workplace and encourage applications from all sections of the community.

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