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  1. How do I make a complaint?

    the heart of what we do. We see our complaints process as a positive tool in improving standards, allowing us to learn from people’s experiences of our services and we consider feedback from service

  2. What is the Norfolk Council on Ageing?

    quarterly and meetings usually include a keynote speaker on a topical subject. The meetings are well attended and the discussions can get quite lively! NCoA meetings are open to the public. Find out more about

  3. Quality Standards

    In April 2017 we passed the Age UK Quality Programme for Information and Advice, allowing us to be assessed for the Advice Quality Standard (AQS). This is the only advice agency-specific, independently

  4. Donate

     Don’t forget to Gift Aid your donations… We can make your gift worth 25% more! The Gift Aid scheme allows charities to claim back the tax paid on donations, which means we get more out of the money you give

  5. Could you lend a helping hand this year?

    enhance your CV. Has the need for volunteers increased since the announcement about winter fuel allowance? We always need help from volunteers with identifying support with benefits for older people. This

  6. Notcutts spreads festive cheer for Age UK Norfolk

    Andrew Grisewood and Jonathan Moseley and have so far raised over £3,000 for us at Age UK Norfolk. Attending the most recent event, were Notcutts board members Nicky Dulieu, Nick Burrows, Brian Laxton , Julian ... over £10,000 and we’re already busy planning more events for the New Year.” If you were unable to attend the events but would like to make a donation to us at Age UK Norfolk, you can do so by visiting the

  7. Planning for Later Life: Housing Needs

    difference. Big changes, even bigger differences If budget and time allows, there are more substantial changes you can make to your home to allow you to remain independent for longer. Stairs can make living at

  8. Give something back this year

    only helps you develop new and existing skills and gives you valuable work experience but that also allows you to give something back to people in your community, meet new people and make friends along the ... our Volunteer Coordinator, says that volunteers can volunteer as much or as little as their time allows and,  “If you only have half an hour a week to spare you could make a call to an older

  9. Planning for Later Life: Managing Money

    they’re being taken care of. For some bills you can set up third-party management, which will allow someone else to receive copies and pay on your behalf. You can also set up a third-party mandate with

  10. About us

    (national). This means that the organisation is part of a federation of over 120 Age UKs in the UK, which allows partners to share knowledge and expertise, and to actively promote the wellbeing of people in later