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Our Complaints Procedure

Age UK Norwich is committed to the provision of high quality services and we are always looking at ways that we can make improvements.
We want our customers and service users to be satisfied with the services they receive from us. However, if you are not satisfied with any aspect of our work then we want you to tell us.

Click here to find out how to make a complaint or to request a copy of our complaints policy, please contact the PA to the Chief Executive, Natasha Farr on 01603 496322 or email

Here's how you can get in touch with Age UK Norwich.

Our main office:

60 London Street, Norwich, NR2 1JX
Phone number: 01603 496333

Our other locations

Our day centre

Marion Road Day Centre, Marion Road, Norwich, NR1 4BN 

Find out more about our day centre

Our charity shop

61-62 London Street, Norwich, NR2 1JX


Find out more about our charity shop

Our office for Age UK products

62 London Street
Norwich, NR2 1JX

01603 514929

300 St Faiths Road
Old Catton Norwich NR6 7BJ

01603 514929

Find out more about our products

Get in touch

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