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Our Complaints Procedure

Age UK Norwich is committed to the provision of high quality services and we are always looking at ways that we can make improvements.
We want our customers and service users to be satisfied with the services they receive from us. However, if you are not satisfied with any aspect of our work then we want you to tell us.

Click here to find out how to make a complaint or to request a copy of our complaints policy, please contact the PA to the Chief Executive, Natasha Farr on 01603 496322 or email

Here's how you can get in touch with Age UK Norwich.

Our main office:

Marion Day Care Centre, Marion Road, Norwich, NR1 4BN

Phone number: 01603 496333

Our other locations

Our day centre

Marion Road Day Centre, Marion Road, Norwich, NR1 4BN 

Find out more about our day centre

Our charity shop

61-62 London Street, Norwich, NR2 1JX


Find out more about our charity shop

Our INSURANCE Office for Age UK Products 

Age UK Norwich trading office  - call us on 01603 496328  

Find us at: 

16 Bank Street, Norwich NR2 4SE

Opening hours: 9.30am to 4.00pm Monday to Wednesday 

Find out more about our products

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