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Age UK helping older people in Norwich to stay warm and well this winter

Published on 31 December 2025 02:35 PM

With the weather expected to change dramatically over the coming weeks, bringing colder temperatures and sudden cold snaps, Age UK Norwich is helping older people in Norwich to stay warm and well this winter.

Norwich will be delivering Age UK’s Warm Homes Programme to support older people in the local area who struggle during the winter months, helping to mitigate the effects of fuel poverty and cold-related ill health.

The programme, generously funded by Octopus Energy, E.ON and British Gas, will focus on supporting older people who have energy-inefficient housing and/ or who are on a low income. Norwich will be providing a Benefit Entitlement Check service to see whether there is any financial help that older people are entitled to that they may be missing out on.

The service consists of:

  • One-to-one sessions with older people to help increase their income by making sure they are receiving all the benefits they're entitled to
  • Providing support through the benefits application process

Over the years Age UK’s Warm Homes Programme has delivered more than 296,000 benefit checks, supporting more than 182,600 older people and identifying unclaimed benefits totalling nearly £541 million, averaging around £3,200 per person per annum.

Charlotte Govier-Shorten at Age UK Norwich, said: “Winter is a really difficult time for many older people and the Warm Homes Programme can be vital in helping those in our local area to stay warm and healthy throughout the colder months. Lots of people are unaware of additional benefits they could be receiving, so please do get in touch with us if you think you could be eligible or if you’d like to find out more, it can really make a world of difference.”

Contact us

To learn more about Age UK’s Warm Homes Programme and to see if you are eligible for a Benefit Entitlement Check, please visit our webpage or contact us on 01603 496 333 or email us on enquiries@ageuknorwich.org.uk