Work for us
"Since joining Age UK Norwich in April 2024, it's been incredibly rewarding to witness the positive impact we have on the lives of older adults and their families in our community. It's truly fulfilling to see our work make a real difference, both professionally and personally."
- Marketing and Communications Lead
Working for Age UK Norwich
Age UK Norwich is a local independent charity with 40 staff members. We reach and support around 6,000 older people and their families each year across our range of services and activities.
Our staff team works closely with the local community, and much of our work is delivered across Norwich and its suburbs.
We are a flexible employer, supporting equal opportunities, flexible hours and working patterns to attract the right people to make Norwich a great place to grow old.
We are proud to say that we are a Living Wage Employer. This means that every member of staff working for Age UK Norwich will earn a real Living Wage. To find out more read here.
Service Delivery Lead
The Service Delivery Lead is responsible for co-ordinating the day-to-day activity for a group of charitable services, ensuring tasks and duties are effectively arranged and monitored for maximum impact for older people. The services may be focused on a specific service, geographical area, partnership, or funding contract.
The Service Delivery Lead will oversee the operational delivery of services, including allocation of clients to staff and volunteers, staff capacity, and ensuring quality standards and processes are adhered to.
The role is accountable to the Chief Executive Officer and role holder will work closely with the other Service Delivery Leads, Health Specialist and Advice Specialist.
You will drive operational improvements, uphold quality standards, and maintain positive relationships with stakeholders. You will also line manage staff, contribute to service evaluations, and ensure compliance with organisational policies and external regulations.
This role combines operational leadership, coaching, and partnership working to ensure that older people across Norwich and Norfolk receive effective, safe, and impactful support.
Volunteer
Trustee - help guide our work
We are looking for trustees to join the Age UK Norwich board to help us shape the charity and make Norwich a great place to grow old. We are evolving to meet the needs of an aging population and ensuring Norwich is an age-friendly city and our trustees are a key part of driving this agenda forward, working with the Chief Executive.