Hardship Support

Please note, our office address is an administration office ONLY we do not take drop ins or appointments at the office.

Age UK Norwich
69-75 Thorpe Road
Norwich
Norfolk
NR1 1UA
United Kingdom

Email: enquiries@ageuknorwich.org.uk
Telephone: 01603496333

Many clients present to us in times of extreme crisis, unable to feed themselves, heat their homes, or under threat of eviction and homelessness.

We are trusted referrers and as such have no need to supply bank statements when applying on behalf of our clients.

Organisations that can provide help:

Citizens Advice are able to issue Norwich Foodbank Vouchers and can be contacted on 0808 208 2138 or 03444 111444. Social services, GP surgeries, housing support officers, and children's centres can also issue vouchers.

The Client Hardship Service (previously called the Norfolk Assistance Scheme) can help with food, energy, and household essentials, you can apply online at www.norfolk.gov.uk/chs or call 0344 800 8020.

There is a drop-in Service at the The Forum, Norwich, which is open from 10 am - 12 pm (Mon-Fri).

Food banks

Monday
- 2pm to 3:30pm – Witard Road Baptist Church, Witard Road, Norwich, NR7 9XG (Heartsease)

Tuesday
- 6pm to 7.30pm – Oak Grove Community Church, 70 Catton Grove Road, Norwich, NR3 3NT (Catton)

Wednesday
- 10am to 12noon – The Chantry (behind MAP), Chantry Road, Norwich, NR2 1QZ (City centre)
- 12noon to 2pm – New Hope Christian Centre, 2 Martineau Lane, Norwich NR1 2HX (Lakenham)

Thursday
- 10.30am to 12noon – Wroxham and Hoveton United Reformed Church (URC), 114 Norwich Road, NR12 8SA
- 11am to 12.30pm – St Elizabeth's Church, Cadge Road, Earlham, Norwich, NR5 8DG (Earlham)
- 1.30pm to 3pm – Mile Cross Methodist Church, Aylsham Road, MIle Cross, NR3 2RU (Mile Cross)
- 1:30pm to 3pm – Norwich Central Baptist Church, Duke Street, Norwich, NR3 3AP (City)

Friday
- 10am to 12noon – Alive! Church, Nelson Street, Norwich, NR2 4DR
- 10:30am to 12noon – Bowthorpe Church Centre, Bowthorpe Hall Road, Norwich, NR5 9AA (Bowthorpe)
- 11am to 12noon – Wymondham Baptist Church, Queens Street, Wymondham, NR18 0AY

Saturday
- 10am to 11:30am – The Chantry (behind MAP), Chantry Road, Norwich, NR2 1QZ (City centre)

Silver Road Community Centre
- Foodbank open Thursday 10.30-12.15 and Saturday 11-12.15.

Community Fridge
- Saturday 11-12.15 with free bread from the bread source and other items from food hub.

Social supermarkets

These are a more affordable, way of grocery shopping run by voluntary organisations, working with local food producers and suppliers to provide products at a lower cost than traditional supermarkets. These shops are aimed at anyone who is struggling to afford food, but there are no specific criteria for who can become a member.

- ENYP – Monday 4-6pm, Wednesday 11am-1pm and Friday 9-11am (Russell Street Community Centre, 53 Russell Street, NR2 4QT)

- The Feed – Monday to Friday 10am - 3pm (65 Hall Road, NR1 3HL) - 01603 331966

- SOUL Foundation – Tuesday 1-3pm, Wednesday to Friday 10am-3pm, Sunday 12-2pm (4 Mason Road, Norwich NR6 6RF)

- Earlham Nursery School – opening soon

- Phoenix Larder – Friday 9am-12pm (Phoenix Centre, Mile Cross Lane, Norwich, NR3 2LD)

- The Magdalen Street Pantry – *By Appointment Only* (St Saviours Church, Magdalen Street, Norwich, NR3 1AA)

Indoor hot meals

- The Salvation Army, Pottergate ARC. Monday-Thursday til 3pm, Friday til 1pm. Verified rough sleepers welcome from 8am, all others 9am. Hot breakfast 90p-£2.40, free toast and free cakes/pastries, hot lunch, sandwiches.

- The Feed's 'Nourish' service Monday, Tuesday, Thursday, Friday 5.30-7pm, Saturday/bank holiday 4-7pm. Pottergate ARC. Hot meals to eat in. By referral only for those without cooking facilities. Professionals can refer clients by emailing NourishGemma@thefeed.org.uk.

- New Hope Christian Centre. Wednesday, 10am-2pm. 2 Martineau Lane, NR1 2HX. Set snack menu, donations welcome. For more information, please call 01603 617905.

- St Stephen’s Church Café. Monday-Friday,10am-3pm, food served 11.30am-1pm. Meal and a drink for £1.00.

- Food Cycle. Friday, 7-8pm. Quaker Meeting House, Upper Goat Lane, NR2 1EW. Free meal to eat in.

- Society Alive, every 1st and 3rd Thursday of the month, 12.30-2pm. Clover Hill Village Hall, Humbleyard, Norwich NR5 9BN

- Corton House Community Hot Spot. Tuesdays throughout December and January, 1-3pm. The Jubilee Centre, Long John Hill, NR1 2EX.
Sessions for people over 65 years old, including free simple hot meal, tea & coffee.