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Befriending volunteer

For all volunteering vacancies please complete the application form below and return it to:

Reception
Age UK Portsmouth
The Bradbury Centre
16-18 Kingston Road
Portsmouth PO1 5RZ

For further information you can email us at reception@ageukportsmouth.org.uk or phone us on 023 9286 2121

Download a volunteer application form (Word document)

View our current volunteering vacancies

Bradbury Centre Volunteer

Age UK Portsmouth is looking for enthusiastic, friendly people to provide assistance to those who use the facilities within The Bradbury Centre.

Volunteers will welcome service users, their families and visitors, answer their queries and provide information, whilst creating an atmosphere that is accommodating and efficient.

Volunteers will be dependable and caring and have the ability to communicate courteously and effectively with all visitors, fellow volunteers and staff.  Strict levels of confidentiality for service user information must be maintained.

Personal Qualities Most Suited to the Role

  • The ability to work as part of a team, but also able to use own initiative
  • The ability to communicate effectively with a wide variety of people at all levels
  • Outgoing personalities who are enthusiastic at welcoming and facilitating visitors
  • Have compassion and empathy towards service users' individual circumstances

What’s in it for you?

  • Becoming part of a friendly and dedicated team
  • Meeting people from all walks of life and making new friends
  • Taking pride in helping to make a profit for the charity

How much time do I have to give?

It is hoped that you would be able to provide a minimum of three hours per week, however this is negotiable and can be discussed.

Reception Volunteer

Age UK Portsmouth is looking for enthusiastic people to help support the running of our reception at the Bradbury Centre. You will be responsible for answering queries in a friendly and efficient manner via telephone and email and handling the general day-to-day running of the reception.

This is an exciting opportunity to be a member of a team of dedicated volunteers making a real difference to the lives of older people in Portsmouth.

Purpose of the Service

The reception at the Bradbury Centre is a hub of activity - all initial contact with the charity comes via the reception. You will be responsible for providing comprehensive, professional reception support and excellent customer service support to Bradbury Centre visitors as well as telephone and email enquirers.

The reception team is responsible for providing support to colleagues to help improve the lives of older people, whilst aiding the generation of additional income for Age UK Portsmouth.

The reception volunteer will help with general guidance and signposting towards all Age UK Portsmouth services, products and staff expertise within the Bradbury Centre.

Personal Qualities and Skills Most Suited to the Role

  • Good working knowledge of Internet Explorer, Microsoft Word, Excel and Outlook (email)
  • Organisational skills and ability to be self-motivated
  • An understanding of the need to portray a professional image at all times
  • An understanding and empathy towards the needs of older people
  • Good interpersonal and listening skills
  • An understanding of the need for confidentiality and a positive attitude to equal opportunities

How much time do I have to give?

It is hoped that volunteers could offer four hours per week on a regular basis, however this can be discussed further.

Gardening Volunteer

This is an exciting opportunity to be a part of the Age UK Portsmouth Gardening Service Team.

Age UK Portsmouth is looking for enthusiastic people to provide friendly assistance to those who are too frail and isolated to keep up with their garden maintenance.

You will be a member of a dedicated team of people including staff and volunteers, offering the local community a professional and friendly service by providing regular weekly, monthly or one-off gardening jobs. The high quality service, which is tailored to the need of each client, will include grass cutting, hedge trimming, weeding and general garden maintenance.

Purpose of the Service

The Gardening Service allows frail or disabled individuals to live in their properties for longer, avoid neighbourhood distress by clearing mess, and ensure service users can remain independent and house proud.

Personal Qualities Most Suited to the Role

Enthusiasm and a friendly approach are key attributes of our Gardening Service Volunteers. This opportunity does not require experienced professional gardeners, however the role will require a basic knowledge of gardening maintenance skills. A particular gardening skill such as pruning or knowledge of plants and soil types is valued, however what is important is to be committed and dependable with a willingness to work positively.

To ensure a quality service the Garden Maintenance Team use insured petrol powered equipment so volunteers will be trained in all HSE requirements by our Gardening Team Leader. Volunteers with a licence to drive commercial vehicles will be supplied with the Age UK Portsmouth insured van.

How much time do I have to give?

It is hoped that volunteers could offer 2-3 hours per week on a regular basis, however this can be discussed further.

Joining Forces Portsmouth Volunteer

Joining Forces Portsmouth provides free befriending support and a range of social activities to lonely or isolated military veterans and their dependants in Portsmouth and the surrounding area.

Purpose of the Service

The aim of the Joining Forces Portsmouth service is to help older veterans stay independent and have greater confidence by providing friendly social contact, support and companionship.

We will carry out an assessment with each veteran to discuss their needs, desires and personal goals so that we can provide the best match with one of our trained volunteers.

Our volunteer befrienders will provide anything from chatting about service life or the ‘good old days’, to helping someone feel more confident using technology, to going out for a walk or to the shops, or introducing people to clubs or other social activities.

Ideally we are looking for volunteers with a Forces background, but anyone who can spare two or three hours a week to meet with an older veteran in person or chat over the 'phone will be welcomed.

Personal Qualities Most Suited to the Role

  • The ability to communicate effectively with a wide variety of people at all levels
  • The ability to be patient and have understanding in difficult circumstances
  • An understanding and empathy towards the needs of older people
  • Good interpersonal and listening skills
  • All Age UK Portsmouth volunteers must be willing to have a Disclosure & Barring Service check

How much time do I have to give?

It is hoped that volunteers could offer two to three hours per week on a regular basis, however this can be discussed further.

Information and Advice Service Volunteer

Role Description

This is an exciting opportunity to be a part of the Age UK Portsmouth Information & Advice Department.

Information & Advice is an independent, confidential service which plays a crucial role in improving quality of life for older people. It enables people to secure their rights and entitlements, make informed choices about public services and play a full role in their communities and society.

Our Information & Advice team provide advice by telephone, face-to-face and by email. They cover a wide range of issues including welfare benefits and money, social care, health, employment, consumer issues, housing and discrimination. The aim of the service is to provide people with the facts so they can make choices and decisions knowing that they have been given reliable information.

We are currently building a team to support our ever-growing service to make sure we are reaching the people who need our help to make the most of their life. Volunteers may help us in our offices at The Bradbury Centre or within someone’s home.

Key Volunteering Tasks

  • Researching information relevant to the client’s queries or problems
  • Enabling and empowering clients to act for themselves
  • Providing help with letter writing and completing forms
  • Assist older people to complete a benefits check
  • Writing up and maintaining case records
  • Signposting service users to various organisations in the local area for further assistance and other Age UK Portsmouth services
  • Carry out home visits in mutually agreed areas of the city
  • Assisting the team in day-to-day administration duties to ensure smooth running of the department, including accurately recording case information on the charity's Customer Relationship Management system, Charitylog
  • Participating in team meetings and training sessions
  • All Age UK Portsmouth volunteers must be willing to have a Disclosure & Barring Service check

Personal Qualities Most Suited to the Role

  • A commitment to your role as a volunteer
  • A good knowledge/willingness to learn about benefits, health, social care, housing and legal advice
  • Be able to demonstrate strong literacy, numeracy and IT skills
  • The ability to communicate effectively with a wide variety of people at all levels
  • A friendly and patient personality
  • A positive attitude and a 'can do' approach
  • Be able to provide clear and concise information to clients in person, on the phone and by email
  • Ability to analyse and break down complex problems
  • Ability to ensure impartiality and confidentiality when dealing with clients
  • Demonstrate sensitivity and acceptance of differences
  • Ability to avoid judgement and stereotyping

How Much Time do I Have to Give?

It is hoped that you would be able to provide your services at least one day per week (or equivalent thereof) but this can be flexible around your other commitments.

Cafe Volunteer

We are seeking volunteers to help assist in the running of the kitchen and dining room. In this role you will assist with lunchtime duties including serving of meals and tidying the kitchen area at the end of the lunch session.

You will be responsible for keeping the café clean and tidy, providing a friendly face and providing excellent customer service. You will be responsible for any other appropriate assistance as may be reasonably requested.

Personal Qualities Most Suited to the Role

  • The ability to work as part of a team, but also able to use own initiative
  • The ability to communicate effectively with a wide variety of people at all levels
  • An understanding of Health and Safety Regulations relevant to the kitchen environment
  • A good standard of personal hygiene

How much time do I have to give?

It is hoped that you could give a minimum of three hours per week.