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This Privacy Policy applies to Age UK Portsmouth and its trading and other associated companies where applicable (together Age UK Portsmouth Group”).

Who are we?

Age UK Portsmouth is committed to protecting and respecting your privacy and security. Whenever you provide us with your personal information via our website “Site(s)”, we will treat that information in accordance with this policy, our terms and conditions and current UK Data Protection legislation.

By using the Site and any services we offer via our Site, you are agreeing to be bound by this policy.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. This policy may change from time to time, so please check this page periodically.

Age UK Portsmouth is a registered charity (number 1059945 and company limited by guarantee (number 3281047). The registered address is:

Age UK Portsmouth
The Bradbury Centre
16-18 Kingston Road
Portsmouth PO1 5RZ

If you have any questions around this privacy policy, you should contact Age UK Portsmouth on 023 9286 2121 or at

How do we collect information from you?

Information you give to us

This could be when you donate, access a service, submit an enquiry, attend an event, or when you apply to work or volunteer with us.

Information we get from your use of the website

When you visit the Site, we collect various personal information which may include your name, address, contact details, IP address, and information regarding which pages are accessed and when.

What type of information is collected from you?

The personal information we collect might include:

  • your name and contact details (including postal address, email address and telephone number);
  • your date of birth;
  • information about your activities on our website and about the device used to access it, for instance your IP address and geographical location;
  • any other personal information shared with us.

Data protection laws recognise certain categories of personal information as sensitive and therefore requiring greater protection, for example information about your health, ethnicity and religion.

We do not usually collect sensitive data about you unless there is a clear and valid reason for doing so and data protection laws allow us to.

Where appropriate, we will make clear why we are collecting this type of information and what it will be used for.

How is your information used?

We may use your information to:

  • provide you with the services, products or information you asked for;
  • carrying out our obligations under any contracts entered into between you and us;
  • keeping a record of your relationship with us;
  • conducting analysis and market research so we can understand how we can improve our services, products or information;
  • seeking your views or comments on the services we provide;
  • sending you communications which you have requested and that may be of interest to you. These may include information about campaigns, fundraising appeals and activities and promotions of goods and services; and
  • processing job or volunteer applications.

We keep your information for no longer than is necessary for the purposes it was collected for. The length of time we retain your personal information for is determined by operational and legal considerations. For example, we are legally required to hold some types of information to fulfil our statutory and regulatory obligations (e.g. health/safety and tax/accounting purposes).

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

It may be necessary to pass your information to a third party in order to process a service (e.g. when you make a donation), but we will only share the personal information necessary to deliver the service.

Transfer of your information to third parties

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our staff, supporters, customers, users of the website or others. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Lawful Processing

The GDPR requires us to rely on one or more lawful grounds to process your personal information. The following are the grounds we use:

  • Consent: the individual has given clear consent for Age UK Portsmouth to possess their personal data for a specific purpose.
  • Legal obligation: the processing is necessary for Age UK Portsmouth to comply with the law
  • Contract: the processing is necessary for a contract you have with the individual, or because they have asked you to take specific steps before entering into a contract.

Fundraising and Marketing

We may use your contact details to provide you with information about the vital work we do for older people, and opportunities to support us, as well as the products and services you can buy if we think it may be of interest to you.


We will only send you marketing and fundraising communications by email, text and telephone if you have explicitly provided your prior consent.


We may send you marketing and fundraising communications by post unless you have told us that you would prefer not to hear from us.

Your choices

You have the right to opt out of receiving communications from us at any time by contacting Age UK Portsmouth on 023 9286 2121 or at

You can also change the way we contact you at any time by calling 023 9286 2121 or emailing

In order to opt you out of receiving communications, it is necessary to retain some of your details to ensure we don’t contact you again in future. Your details will only be used for this purpose.

Your Rights

The GDPR provides the following rights for individuals, which our organisation provides to you:

  1. The right to be informed
    You have the right to be informed about the collection and use of your personal data. Age UK Portsmouth aim to be transparent and provide you with clean and concise information about what we do with your personal data
  2. The right of access
    You have the right to request to see what information we hold about you, free of charge and within 30 days. If you would like to do this, please contact Age UK Portsmouth on 023 9286 2121 or email
  3. The right to rectification
    You have the right to have inaccurate or incomplete information we hold about you corrected. If you change your contact details, or if you believe any of the other information we hold is inaccurate or out of date, please contact us via email at Alternatively, you can telephone 023 9286 2121.
  4. The right to erasure
    You may ask us to delete some or all of your personal information and in certain cases, and subject to certain exceptions; we will do so as far as we are required to. In many cases, we will anonymise that information, rather than delete it.
  5. The right to restrict processing
    You have a right to ask us to restrict the processing of some or all of your personal information if there is a disagreement about its accuracy or we’re not lawfully allowed to use it.
  6. The right to data portability
    You have the right to receive personal data that you have provided to us in a structured, commonly used and machine readable format. You may ask us to provide it to you or another service provider.
  7. The right to object
    You have the right to object to processing where we are using your personal information.

If you want to exercise any of the above rights, please email us at or write to Age UK Portsmouth, The Bradbury Centre, 16-18 Kingston Road, Portsmouth PO1 5RZ.

Keeping your information safe

When you give us personal information, we take steps to ensure that it’s treated securely.

Your personal details are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Use of 'cookies'

When you visit the Site, we collect various personal information which may include your name, address, contact details, IP address, and information regarding which pages are accessed and when.

Age 16 or under

If you are aged 16 or under‚ please get your parent / guardian's permission beforehand whenever you provide us with personal information.


If you want to make a complaint, you can do so by contacting our Complaints Team on 023 9286 2121 or emailing

Further information about our complaints process is in the document 'How to make a comment, compliment or complaint' (PDF document). Save the document to your computer and the form can then be completed using Adobe Reader.

Review of this Policy

This policy was last reviewed May 2018. This is kept under regular review and updated where necessary.