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Services update

Older woman wearing glasses

Published on 21 October 2021 09:30 AM

Information about Age UK Shropshire Telford & Wrekin’s services and the steps we are taking to support local older people during the coronavirus pandemic.

Please be aware that due to the coronavirus pandemic, Age UK Shropshire Telford & Wrekin have had to postpone or suspend some of our services. We apologise for any inconvenience or distress that this may be causing.

While some of our buildings may be closed and our resources may be stretched we are still here to help. Currently the availability of our services is as follows:

  • Information and advice: Our Shrewsbury office is open to visitors between 10.00am-1.00pm and information and advice is available by telephone between 10.00am-4.00pm: call us on 01743 233 123 or email us at Our Ludlow office remains closed to visitors.
  • Charity shop: our furniture charity shop in Wellington is open, with COVID-19 safety precautions in place.
  • Community navigation: our community navigation staff are still working with their relevant GP practices.
  • Day centres: we are contacting existing members regularly by telephone. We are not currently taking new referrals.
  • Dementia support: some of our dementia support groups have re-opened and we are working hard to open the remainder over the next couple of months. Call 01743 233 123 for more information.
  • Exercise and physical activity: activities are restarting gradually, with limited numbers and additional COVID-19 safety precautions in place.
  • Help at Home: we are operating as normal and we are accepting new clients. Call 01743 233 788 for more information.
  • Social activities: our social groups are currently suspended.
  • Visiting and befriending: our telephone buddy service is operating as normal and we are accepting new clients. Call 01743 233 123 for more information. All befriending visits have temporarily been replaced by telephone buddy calls.

Age UK Shropshire Telford & Wrekin takes the health and well-being of our clients, staff and volunteers very seriously and we always work hard to ensure that everyone remains safe and well. We are carefully following NHS and Government guidelines on how best to respond to the outbreak.

Further information