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Cookies are tiny software files that are stored on a computer or mobile device when an individual visits a website. Cookies allow websites to recognise that a user on an individual computer has previously visited the site. The cookies save some information about that user for when they access the site again in the future. You can find out what cookies the Age UK Shropshire Telford & Wrekin website use in the table below.

For more information about the different types of cookie, visit the About Cookies website.

Cookie Purpose
UserSetting This functional cookie remembers the individual's colour and location preferences so that next time they use the site these are displayed rather than the sites default settings.
ASP.Net_SessionId When you access this website a cookie is generated with a unique session ID. This cookie will expire when the browser is closed.
vidi This cookie enables Age UK's Intellitracker software that helps us analyse information such as visitor numbers and browser usage so we can continue to improve your experience of our website.
BCSI-CS-5B059C53EB35D97E The information in this cookie is used to track the activities of individuals who have visited this site via third-party websites.
__utma / __utmb / __utmc / __utmz Age UK uses a tool called Google Analytics to give us statistical data on the performance of our website. These cookies are placed by Google Analytics.

Confidentiality and data protection

In order to help and support you we need to store information about you. Some of this information, such as your health status, is deemed sensitive under current data protection law. We are required to ask your consent to hold such information, and to tell you how we will use it.

How we use your information

We will use your information to provide information, advice, help and support to you. We will treat your information confidentially and you have a right to see that information.

In order to support you we may occasionally need to share some information with third parties such as other support organisations. Your consent will be sought before we do this, except in exceptional circumstances where your welfare is at stake, or there is a legal requirement for us to do so.

As a client of Age UK Shropshire Telford & Wrekin, we would also like to offer you the opportunity to receive information from us about other products and services we provide and to let you know about our fundraising activities.

We will only contact you if it is essential to the service you receive or if you have agreed to have other information from us. You can stop receiving information from us at any time and we will never sell or give your data away to anyone.

Your rights

Under the Data Protection Act you have a number of rights. You can:

  • access and obtain a copy of your data on request
  • require the organisation to change incorrect or incomplete data
  • require the organisation to stop processing your data
  • object to the processing of your data where the organisation is relying on its legitimate interests as the legal ground for processing.

How we store your information

Your data will be securely stored on an encrypted database, which is password protected and has limited access for authorised staff. It will not be accessed except to manage your support, to update you of new developments or in response to a query about your support. In some circumstances, we retain paper records in order to provide support to you, which are kept securely locked and destroyed securely when no longer required.

We are required by law to keep some personal data, even after we have finished dealing with your case, or after you have stopped being a supporter of our work. This may include contact details, records of whom we spoke to on your behalf, actions we took and correspondence.

In line with guidance from the Information Commissioner’s Office, all this information will be removed securely after six years so that all details of your case are removed. After this, we will only keep a very limited, anonymised amount of data limited to the service you used, the length of time you were a client, volunteer or supporter. This is to assist us in planning and developing future services.

The lawful basis for processing your information

The lawful basis under which we process your personal data is:

  • you have given us consent to process your data in order to support you
  • the processing is necessary for us to fulfil our contract of care and support to you
  • it is necessary in order for us to fulfil our legal obligations such as health & safety and safeguarding regulations
  • you have given your explicit consent for us to process special category data in order to support you.

If you do not wish us to keep data about you or wish to change it

It is important that we keep the information we hold about you as accurate and up to date as possible. If you have a change to your circumstances or wish to change any information, please contact us on 01743 233 123.

If you do not wish us to hold your information please contact 01743 233 123. Please note that in order to provide a safe service to you it is necessary for us to hold some information about you. If you are not happy for us to do so we may not be able to provide you with a service but we will always discuss this with you and try to reach a solution.

You can ask to see a copy of the information that we hold about you. To do this you must write to us at 3 Mardol Gardens, Shrewsbury SY1 1PR, or ring us and talk to the manager of the service you are using.

How to complain about how we collect, store or use your information

You can contact us if you have any complaints or concerns about how we have collected, stored or used your personal information. You can write to us, email us at or ring 01743 233 123.

You also have the right to lodge a complaint with a supervisory authority such as the Information Commissioner’s Office if you are unhappy with how we have treated your data.

You can find further information about our data protection policies on our website at in the 'Our policies' section.