Stay independent for longer
Published on 12 January 2026 11:37 AM
Our Help at Home service enables you to remain independent at home and enjoy life.
Age UK Shropshire Telford & Wrekin is a local charity dedicated to improving the lives of older people throughout the county.
Understanding your needs
One of the ways the charity can help is through its Help at Home service, designed to help individuals stay independent and safe in their own homes. After an enquiry or referral, one of the charity’s experienced assessors will arrange a home visit to understand your needs and how best they can help.
Caring, reliable and trustworthy
The service is delivered by a team of caring and reliable Home Support Workers, all of whom have undergone DBS checks and provided strong references. They assist with everyday tasks that may have become difficult or that you might usually rely on your family to manage.
How we can help
Typical tasks we can help with:
- Vacuuming and dusting
- Cleaning kitchens and bathrooms
- Laundry, ironing and changing bedding
- Shopping and collecting prescriptions
Visits are typically offered in two-hour blocks, and the same Support Worker visits each time helping to build a friendly and trusting relationship. The service is flexible to changing needs and supported by an office team to keep the family informed.
Benefits advice and support
In addition to practical help, the charity can conduct a benefits check to ensure you’re receiving all the financial support you're entitled to.
Meet David, a service user
David is one of the many people who benefits from the Help at Home service. He receives support with cleaning, laundry, and shopping from his Home Support Worker, Clare, who has been part of our team for over four years.
“A very helpful lady helped me fill out the forms for Attendance Allowance and with the extra income I can afford services like Help at Home.”
“Having Clare visit is great. It helps to know the house is clean as my wife was very particular about it when she was alive. We always enjoy a cup of coffee together and a chat. It’s nice to have someone to talk to every week and her work means I get to spend more time with my dog, Barra.”
Contact us
To get Help at Home apply now by calling 01743 233 123 or email enquiries@ageukstw.org.uk