Addressing the risks of the Don’t Pay UK campaign
Published on 14 October 2022 09:22 AM
More information is available by clicking the button below and is intended to explain the risks to those considering cancelling their direct debit as part of the don’t pay campaign, in particular when you can afford your energy costs and are doing it as a protest.
Age UK is aware many older people will find themselves having to cancel their direct debits this autumn and winter as they simply cannot afford their bills. This is a fully understandable reaction to unmanageable bills and is often a necessary step for consumers trying to get their finances in order. In some cases, cancelling your direct debit may help you avoid costs elsewhere, such as bank charges if your payment is returned.
If you are struggling and need information, advice, and support, we are urging you to speak with your supplier or call our free national advice line on 0800 678 1602, before cancelling a direct debit. Energy suppliers have a duty to offer support if you are struggling with bills or debt, so contact your supplier directly to ask about available support.