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We are proud to have achieved the Age UK Charity Quality Standard.

Our achievement of the Age UK Charity Quality Standard recognises the high standard of our performance as an organisation.  It certifies that our organisation is well governed and managed; has a clear direction and strategy; and is committed to ensuring the well-being and safety of older people, our staff and volunteers.

To find out more about our Age UK Charity Quality Standard certification, please contact our CEO (Age UK Sutton contact details


Advice Quality Standard 

We hold the Advice Quality Standard, which provides you with assurance that we have met certain criteria that demonstrate a commitment to quality.

Advice Quality Standard logo


Age UK Information & Advice Quality Marque

We hold the Age UK Information & Advice Quality Marque which demonstrates that our Information & Advice service:

  • Provides consistent, relevant and effective advice to clients and demonstrates this by providing sufficient information in their client records.
  • Has clear and relevant systems and procedures in place to manage the delivery of consistent, good quality information and advice.
  • Monitors its services and seeks feedback from clients and stakeholders.

Age UK Information & Advice Quality Marque


Advocacy Quality Performance Mark

We are proud to have achieved the Advocacy Quality Performance Mark (QPM) in January 2018 for our Information & Advice services. The QPM is the UK’s only independent quality performance mark for organisations offering independent advocacy; an essential service for people who need support to express their needs and have increased choice and control in their lives.

Advocacy Quality Performance Mark

NCVO Mentoring and Befriending’s Approved Provider Standard 


We are proud holders of the NCVO Mentoring and Befriending’s Approved Provider Standard (APS), the national quality standard developed specifically for mentoring and befriending services.

NCVO Mentoring and Befriending Approved Provider Standard