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At Age UK Sutton, our Mission is to make Sutton a more Age Friendly Place, so that everyone can have a better late of life and feel valued in the community.  We are proud to be the lead partner for older people for the Sutton Plan.

The World Health Organisation Age Friendly Communities Programme

In January 2020, with our support, the London Borough of Sutton made a commitment to the World Health Organisation to become an Age Friendly community.  An Age Friendly community is one where services and structures are adapted to the needs of their ageing populations, and where older people are valued and have the opportunity to fully take part in local life.

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The global Age Friendly Communities programme highlights 8 main areas that affect older people’s lives, based on international research.  These are:

  • Outdoor spaces and Buildings 
  • Transportation 
  • Housing 
  • Social Participation
  • Respect and Social Inclusion 
  • Civic Participant and Employment 
  • Community support and health services 
  • Communication and Information

You can read more about the World Health Organisation Age Friendly domains, and the whole programme, here and here.

Working in partnership to build a more Age Friendly Sutton

As lead partner for older people for the Sutton Plan, Age UK Sutton is working with partners including Sutton Council, the NHS, other charities and local businesses, to understand what works well in Sutton, what could be improved, and what needs to change. We are committed to making real, lasting change, and to be led by older people’s views, as well as experience and evidence from the partners involved.

We are pleased to share that we are piloting three projects to explore how safe, how welcome and how connected older people feel here in Sutton. These pilots have been funded by Sutton Council and are driven by what local older people have told Age UK Sutton matters to them.

You can sign up to receive email updates about our Age Friendly programme by emailing

Feeling Welcome

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How welcoming are Sutton’s high streets to older residents? Local older people told us they didn’t always feel welcome on our high streets and found some local businesses were not user friendly or welcoming to older people.

We are piloting an Age Friendly Business scheme in Sutton to explore what benefits this could bring to the Sutton community. We are co-designing the scheme with local older people, and local businesses, so everybody can benefit.

Businesses who sign up to the scheme receive a resource pack, an ‘Age Friendly Businesses’ check list developed with local older people and the chance to receive a service check by an Age UK Sutton Age Friendly Ambassador.

Through this pilot we intend to learn from local older people and local businesses, so we can work together to make Sutton a more Age Friendly Place.

The benefit to older people: this pilot will enable local older people to have a better experience on our high streets and have the confidence that participating businesses are working to be ‘Age Friendly’ in their customer service.

The benefit to businesses: this pilot will enable local businesses to learn what matters most to their older customers, identify ways to attract new customers, and develop their businesses reputation and reach with a large percentage of local residents (over 35% of Sutton’s population is in later life).


Are you a local older person with something to say on this subject?

We want to hear from as many people as possible about feeling welcome on Sutton’s high streets.

Share your feedback in this form to have your say, or email to arrange a conversation.

Are you a local Business owner or manager – we want to hear from you!

Whether you want to take part in the pilot or are interested in attending our event to share what we have learned, please get in touch. We are looking for businesses of all types and sizes, independents, and chains, to take part.

Share your details in the form below or email to arrange a conversation.

Sign up to our mailing list and join the ranks of Age Friendly Sutton Champions

As an Age Friendly Champion, you'll have exclusive first look access at our programme Blog,  including research findings, earlybird information about events, and special opportunities to get involved.  We will send you our Age Friendly Sutton newsletter monthly, and occasional other information - we promise we won’t ‘spam’ you, or share your details with anyone else.

Sign up here, or by emailing Jemma at