Who might be involved in your care once you are home?
You could have a few different services supporting you once you get home from hospital. 
You might want to download and print this resource to help you note down contact details for the people involved in your care.
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Sutton Health & Care There is a number of services within Sutton Health and Care which you might be referred into:
A group of professionals with different skills who support people to get home and stay at home, rather than being admitted to hospital.
Previously Falls Prevention and the Older Peoples Assessment and Rehabilitation Team, they help for people to move safely in their own home.
A member of the community nursing team may visit you at home if you cannot get to the GP.
Supporting people to remain independent. They can also help with supplies of continence products. |
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START (Short Term Assessment and Reablement Team) Up to six weeks of support from therapists and social workers can be available to help you maximise your independence and recovery. |
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Community Teams
Can recommend equipment or adaptations which help you be independent in essential daily tasks.
Can recommend equipment and exercises to help you move safely.
Can give advice on how to swallow safely or help if you are having difficulties with speaking.
Based within Pharmacies or in GP surgeries, can help you with dietary advice to consider what you are doing that is good for your health and help you to identify areas you may like to work on to protect or improve your health. |
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Sutton Community Virtual Ward Brings together clinicians, community partners and other relevant health professionals in three weekly meetings to discuss and coordinate a support package for patients who are considered vulnerable and at risk of hospital (re)admission. |
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Social Worker / Adult Social Care May organise your home care and can advise you on your funding options for this. Can also help you to access other support provided by the London Borough of Sutton. |
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Home Care Agency The agency who may visit you to help with essential daily tasks. They make up the ‘Care Package’. |
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Age UK Sutton Home from Hospital Short term practical and emotional support to help you in your recovery, and support to make longer term plans if needed. |
While you are still in hospital, if you are unsure of who these people or services are - and their role in your care - please ask your hospital Discharge Coordinator.
Someone from the Age UK Sutton Home from Hospital team will also be able to help. Simply call 0208 078 0002 or email info@ageuksutton.org.uk.
If you are looking at this information because a friend or loved one is due to come out of hospital, you may also find it valuable to gain practical advice and emotional support for yourself from Sutton Carers Centre or contact 020 8296 5611
Hospital discharge feedback and complaints
Healthcare staff and Hospitals are always very keen to get feedback on the standard of care that you have received.
If you are unhappy or worried about any aspect of how your hospital discharge has been handled, firstly speak to the staff involved to see if the problem can be resolved informally.
The PALS team at the hospital can provide confidential advice, support and information on health-related matters.
- 020 8296 2508 (St Helier) or
- 01372 735243 (Epsom Hospital)
If you wish to raise a formal complaint about your hospital discharge, follow the NHS complaints procedure.
For more information or support, contact the local health complaints advocacy service provided in Sutton by Advocacy for All on 0345 310 1812 or email info@advocacyforall.org.uk
And of course, if you’ve been particularly impressed by the standard of care that you’ve received, remember to speak up about this too.